RR
Regionald R
1 reviews | Active since Apr 2026
10 Apr 2026, 17:43
I have been calling to deduct the money from my account; so the insurance can be activated but still no deduction was made
I have been calling to deduct the money from my account; so the insurance can be activated but still no deduction was made. It's very poor customer service
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
11 Apr 2026, 09:55Hello Regionald, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
Prime South Africa's reply11 Apr 2026, 09:55
Official
Hello Regionald, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
Prime South Africa's replyOfficial
17 Apr 2026, 16:53Hello Regionald,
Thank you for your post. We understand how important it is to have cer*****y when it comes to activation of cover.
At Prime your policy is activated as soon as your first monthly premium is successfully paid, and your cover remains active when premiums are paid on time each month.
A review of you matter confirms that our agent assisted you on 10 April 2026 where a further debit was arranged and processed successfully. We are pleased to confirm that your cover is now active.
Our Market Conduct Team is already in contact with you to provide further clarity.
Remember that you can simplify your insurance experience with Prime's self-service portal. Check your cover, update drivers, and get the documents you need in just a few clicks.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply17 Apr 2026, 16:53
Official
Hello Regionald,
Thank you for your post. We understand how important it is to have cer*****y when it comes to activation of cover.
At Prime your policy is activated as soon as your first monthly premium is successfully paid, and your cover remains active when premiums are paid on time each month.
A review of you matter confirms that our agent assisted you on 10 April 2026 where a further debit was arranged and processed successfully. We are pleased to confirm that your cover is now active.
Our Market Conduct Team is already in contact with you to provide further clarity.
Remember that you can simplify your insurance experience with Prime's self-service portal. Check your cover, update drivers, and get the documents you need in just a few clicks.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team