PS
Percival S
1 reviews | Active since Feb 2012
07 May 2025, 14:32
I have a claim with them
I have a claim with them. Now they are telling it must wait 5 workings days
Helpful (0)
Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
07 May 2025, 14:58Dear Percival, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's reply07 May 2025, 14:58
Official
Dear Percival, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
15 May 2025, 07:28Hello Percival
Thank you for your post.
At Prime, we validate claims for the protection of all our clients but we pride ourselves on promptly paying all valid claims within the shortest time possible. We are delighted to see that your claim was approved within 2 days of your claim being registered.
It will no doubt reassure you to know that we offer a 24-month fixed premium guarantee on all claim-free policies!
Assuring you of our continued best endeavors.
Kind regards,
The Prime SA Team
Thank you for your post.
At Prime, we validate claims for the protection of all our clients but we pride ourselves on promptly paying all valid claims within the shortest time possible. We are delighted to see that your claim was approved within 2 days of your claim being registered.
It will no doubt reassure you to know that we offer a 24-month fixed premium guarantee on all claim-free policies!
Assuring you of our continued best endeavors.
Kind regards,
The Prime SA Team
Prime South Africa's reply15 May 2025, 07:28
Official
Hello Percival
Thank you for your post.
At Prime, we validate claims for the protection of all our clients but we pride ourselves on promptly paying all valid claims within the shortest time possible. We are delighted to see that your claim was approved within 2 days of your claim being registered.
It will no doubt reassure you to know that we offer a 24-month fixed premium guarantee on all claim-free policies!
Assuring you of our continued best endeavors.
Kind regards,
The Prime SA Team
Thank you for your post.
At Prime, we validate claims for the protection of all our clients but we pride ourselves on promptly paying all valid claims within the shortest time possible. We are delighted to see that your claim was approved within 2 days of your claim being registered.
It will no doubt reassure you to know that we offer a 24-month fixed premium guarantee on all claim-free policies!
Assuring you of our continued best endeavors.
Kind regards,
The Prime SA Team
PS
Percival S's updateReviewer Update
11 Jun 2025, 12:25I would like to you up on yr prompt responses. Since my last Compalins on 7 May. Automagic is now calling me asking me if I can't help getting the parts. I received a date that my car will be fixed on 6 June. Now I must hear parts has not been delivered.
Is this normal to wait for a repair. Why can't you just let Automagic supply and fit. Send me a list of replacements parts to check when I pick the vehicle up.
Is this normal to wait for a repair. Why can't you just let Automagic supply and fit. Send me a list of replacements parts to check when I pick the vehicle up.
PS
Percival S's update11 Jun 2025, 12:25
Reviewer Update
I would like to you up on yr prompt responses. Since my last Compalins on 7 May. Automagic is now calling me asking me if I can't help getting the parts. I received a date that my car will be fixed on 6 June. Now I must hear parts has not been delivered.
Is this normal to wait for a repair. Why can't you just let Automagic supply and fit. Send me a list of replacements parts to check when I pick the vehicle up.
Is this normal to wait for a repair. Why can't you just let Automagic supply and fit. Send me a list of replacements parts to check when I pick the vehicle up.