NN
Ntsoaki N
1 reviews | Active since Oct 2022
07 Oct 2022, 15:56
I had the claim earl...
I had the claim early this year and the claim did not do follow ups on the car which in my car being in the workshop for a month instead of the two weeks that was promised
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
07 Oct 2022, 16:52Dear Ntsoaki N,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's reply07 Oct 2022, 16:52
Official
Dear Ntsoaki N,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's replyOfficial
11 Oct 2022, 07:50 Dear Ntsoaki N,
Thank you for taking the time to raise your frustration with us.
We regret that your expectations regarding the claims process have not been met. Rest assured that we always do all in our power to avoid delays during the repair process and return safe vehicles to our clients as soon as possible.
We are pleased to note that the vehicle was repaired to the exacting standards which we expect to be met by our panel of repairers and has since been collected.
It is reassuring to know that PMD has a list of SAMBRA approved repairers on our repair panel who ensure that our clients receive the best possible service during the repair process.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise your frustration with us.
We regret that your expectations regarding the claims process have not been met. Rest assured that we always do all in our power to avoid delays during the repair process and return safe vehicles to our clients as soon as possible.
We are pleased to note that the vehicle was repaired to the exacting standards which we expect to be met by our panel of repairers and has since been collected.
It is reassuring to know that PMD has a list of SAMBRA approved repairers on our repair panel who ensure that our clients receive the best possible service during the repair process.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply11 Oct 2022, 07:50
Official
Dear Ntsoaki N,
Thank you for taking the time to raise your frustration with us.
We regret that your expectations regarding the claims process have not been met. Rest assured that we always do all in our power to avoid delays during the repair process and return safe vehicles to our clients as soon as possible.
We are pleased to note that the vehicle was repaired to the exacting standards which we expect to be met by our panel of repairers and has since been collected.
It is reassuring to know that PMD has a list of SAMBRA approved repairers on our repair panel who ensure that our clients receive the best possible service during the repair process.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise your frustration with us.
We regret that your expectations regarding the claims process have not been met. Rest assured that we always do all in our power to avoid delays during the repair process and return safe vehicles to our clients as soon as possible.
We are pleased to note that the vehicle was repaired to the exacting standards which we expect to be met by our panel of repairers and has since been collected.
It is reassuring to know that PMD has a list of SAMBRA approved repairers on our repair panel who ensure that our clients receive the best possible service during the repair process.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team