I had repair work that needed to be done on my car…I also raised a query regarding the repairer to use…there is a policy in place but my point was not ignored but escalated, reviewed and looked at logically which I appreciated very much

I had repair work that needed to be done on my car…I also raised a query regarding the repairer to use…there is a policy in place but my point was not ignored but escalated, reviewed and looked at logically which I appreciated very much. The response and assistance of all the consultants involved was also very professional. Thank you