ML
Miya L
1 reviews | Active since Dec 2023
08 Dec 2023, 06:04
I had an uncounter w...
I had an uncounter with two consultants one who dropped a call on me after having an unprofessional attitude with me and the other who had an unprofessional attitude and Called several times without being helped and some promised to call me back with feedback but never did though after several days contacting you guys i was helped in the end
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Replies (1)
Prime South Africa's replyOfficial
13 Dec 2023, 17:10Hello Miya L,
Client service is extremely important to us and we sincerely appreciate the time you have taken to bring your concern to our attention.
All feedback, both positive and negative, greatly assists us in our aim to improve our internal processes and to provide world class customer service.
We would like to express our deepest regret for the inconvenience caused by this unusual occurrence. Immediate steps have been taken to ensure that your rare experience does not happen again.
Our Claims Team has since made contact with you and provided an update on the progress.
As you may know, PMD has a skilled Market Conduct Team that specializes in ensuring that our client's voices are heard and aid in streamlining processes to secure a delightful client experience.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Client service is extremely important to us and we sincerely appreciate the time you have taken to bring your concern to our attention.
All feedback, both positive and negative, greatly assists us in our aim to improve our internal processes and to provide world class customer service.
We would like to express our deepest regret for the inconvenience caused by this unusual occurrence. Immediate steps have been taken to ensure that your rare experience does not happen again.
Our Claims Team has since made contact with you and provided an update on the progress.
As you may know, PMD has a skilled Market Conduct Team that specializes in ensuring that our client's voices are heard and aid in streamlining processes to secure a delightful client experience.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply13 Dec 2023, 17:10
Official
Hello Miya L,
Client service is extremely important to us and we sincerely appreciate the time you have taken to bring your concern to our attention.
All feedback, both positive and negative, greatly assists us in our aim to improve our internal processes and to provide world class customer service.
We would like to express our deepest regret for the inconvenience caused by this unusual occurrence. Immediate steps have been taken to ensure that your rare experience does not happen again.
Our Claims Team has since made contact with you and provided an update on the progress.
As you may know, PMD has a skilled Market Conduct Team that specializes in ensuring that our client's voices are heard and aid in streamlining processes to secure a delightful client experience.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Client service is extremely important to us and we sincerely appreciate the time you have taken to bring your concern to our attention.
All feedback, both positive and negative, greatly assists us in our aim to improve our internal processes and to provide world class customer service.
We would like to express our deepest regret for the inconvenience caused by this unusual occurrence. Immediate steps have been taken to ensure that your rare experience does not happen again.
Our Claims Team has since made contact with you and provided an update on the progress.
As you may know, PMD has a skilled Market Conduct Team that specializes in ensuring that our client's voices are heard and aid in streamlining processes to secure a delightful client experience.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team