I had an issue with a crack on my windscreen

I had an issue with a crack on my windscreen. At first the issue was denied because the inception pictures were missing and only uploaded during the claim, the issue was escalated thoroughly and followed appropriate communication from both parties to resolve the issue. Advice for Prime: Make is very clear to customers that the pictures _ARE_ important for making claims. That way it’s easier to avoid longwinded claims that can be approved/denied once without back and forth. Policy holders: As much as sometimes we are people and we don’t take certain important process seriously, we must follow through with the required processes to make our lives easier. Secondly, it’s important to have numerous pictures of valuables you’ve insured (ie; car), they can be helpful in tricky claims situations.