I had an accident in January so I called the company the guy I was speaking with instructed me on what to do

I had an accident in January so I called the company the guy I was speaking with instructed me on what to do. I did then they say since my car is I will have to pay more for my excess fee. I called them to say its now a non runner. The guy said no problem the following day a lady from a panel beater called me to inform me that they were instructed to come and pick up my car to the panel beater that was in April. My insurance made sure they updated me every time by sms and phone calls whatever step that is done with the car. The panel beater had to order the parts overseas I had to wait eventually I got my car in July I am very excited to be part of Prime South Africa which was Prime Meridian Direct before. They did a great job. I would recommend other people to be part of this insurance.