I had a challenge with my car and I had to use the app to communicate with the PMD direct via it and I got a call from them

I had a challenge with my car and I had to use the app to communicate with the PMD direct via it and I got a call from them.They confirm it and firstly the wanted to know if I am safe. Then she introduced herself and asked my name and started talking to me and calming me down, as we speak she would asked few questions about the area that I was in and where I wanted them to tow my car there after the rest was just quick cause they guy from the towing company called me too and he came and to the car before he left he checked it I have a transport and thanks my friend was just around the corner to come pick me up