MM
Mteteleli M
1 reviews | Active since Jun 2025
26 Jun 2025, 13:53
I did not get assist...
I did not get assistance
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
27 Jun 2025, 07:02Dear Mteteleli ,we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's reply27 Jun 2025, 07:02
Official
Dear Mteteleli ,we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
02 Jul 2025, 15:23Hello Mteteleli,
Thank you for bringing your concerns to our attention.
We understand how frustrating it can be when expectations are not met. At Prime SA, we are committed to providing excellent service and ensuring fair outcomes for all our clients.
Your documents have been received and successfully attached to your policy. Our team has also reviewed and actioned your request. Please note that while we use WhatsApp to receive photos and documents, we do not respond via this platform. For text-based queries, we create a ticket for our team to contact you directly.
Prime SA is dedicated to making insurance simple and accessible, offering personalised services to meet your needs.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's reply02 Jul 2025, 15:23
Official
Hello Mteteleli,
Thank you for bringing your concerns to our attention.
We understand how frustrating it can be when expectations are not met. At Prime SA, we are committed to providing excellent service and ensuring fair outcomes for all our clients.
Your documents have been received and successfully attached to your policy. Our team has also reviewed and actioned your request. Please note that while we use WhatsApp to receive photos and documents, we do not respond via this platform. For text-based queries, we create a ticket for our team to contact you directly.
Prime SA is dedicated to making insurance simple and accessible, offering personalised services to meet your needs.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team