T
Tshepo
1 reviews | Active since Feb 2026
21 Feb 2026, 13:49
I couldn’t get help from your agents
I couldn’t get help from your agents. They opt to go home and left me at the dealership with uninsured vehicle.
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
21 Feb 2026, 16:49Hello Tshepo, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
Prime South Africa's reply21 Feb 2026, 16:49
Official
Hello Tshepo, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
Prime South Africa's replyOfficial
25 Feb 2026, 09:56Hello Tshepo T,
Thank you for your post. We welcome any opportunity to assist our clients and ensure they receive clear, reliable support.
At Prime, we aim to provide clear information upfront and to support our clients in a way that feels reliable and fair, especially at important moments like taking delivery of a car.
Our records show that your policy was set up with a short initial cover period when the car was collected, and that we also needed photos of the car to finalise your confirmation of cover for ongoing protection.
Although your request for assistance was outside of our standard operating hours, our records show that your policy was active on your new car as early as 18 February 2026. Our Sales team has even reassured you that you are free to collect your car at any time after payment of the premium. A detailed review of your communication with us will be conducted and our Market Conduct team will provide you with further feedback.
With Prime’s simple onboarding process, once your first premium is paid and clear photos of your car are received, your cover and confirmation of cover are set up quickly and conveniently.
Committed to resolving your concern with care.
Kind Regards,
The Prime SA Team
Thank you for your post. We welcome any opportunity to assist our clients and ensure they receive clear, reliable support.
At Prime, we aim to provide clear information upfront and to support our clients in a way that feels reliable and fair, especially at important moments like taking delivery of a car.
Our records show that your policy was set up with a short initial cover period when the car was collected, and that we also needed photos of the car to finalise your confirmation of cover for ongoing protection.
Although your request for assistance was outside of our standard operating hours, our records show that your policy was active on your new car as early as 18 February 2026. Our Sales team has even reassured you that you are free to collect your car at any time after payment of the premium. A detailed review of your communication with us will be conducted and our Market Conduct team will provide you with further feedback.
With Prime’s simple onboarding process, once your first premium is paid and clear photos of your car are received, your cover and confirmation of cover are set up quickly and conveniently.
Committed to resolving your concern with care.
Kind Regards,
The Prime SA Team
Prime South Africa's reply25 Feb 2026, 09:56
Official
Hello Tshepo T,
Thank you for your post. We welcome any opportunity to assist our clients and ensure they receive clear, reliable support.
At Prime, we aim to provide clear information upfront and to support our clients in a way that feels reliable and fair, especially at important moments like taking delivery of a car.
Our records show that your policy was set up with a short initial cover period when the car was collected, and that we also needed photos of the car to finalise your confirmation of cover for ongoing protection.
Although your request for assistance was outside of our standard operating hours, our records show that your policy was active on your new car as early as 18 February 2026. Our Sales team has even reassured you that you are free to collect your car at any time after payment of the premium. A detailed review of your communication with us will be conducted and our Market Conduct team will provide you with further feedback.
With Prime’s simple onboarding process, once your first premium is paid and clear photos of your car are received, your cover and confirmation of cover are set up quickly and conveniently.
Committed to resolving your concern with care.
Kind Regards,
The Prime SA Team
Thank you for your post. We welcome any opportunity to assist our clients and ensure they receive clear, reliable support.
At Prime, we aim to provide clear information upfront and to support our clients in a way that feels reliable and fair, especially at important moments like taking delivery of a car.
Our records show that your policy was set up with a short initial cover period when the car was collected, and that we also needed photos of the car to finalise your confirmation of cover for ongoing protection.
Although your request for assistance was outside of our standard operating hours, our records show that your policy was active on your new car as early as 18 February 2026. Our Sales team has even reassured you that you are free to collect your car at any time after payment of the premium. A detailed review of your communication with us will be conducted and our Market Conduct team will provide you with further feedback.
With Prime’s simple onboarding process, once your first premium is paid and clear photos of your car are received, your cover and confirmation of cover are set up quickly and conveniently.
Committed to resolving your concern with care.
Kind Regards,
The Prime SA Team