I called to rearrang...

I called to rearrange my collection dates and the lady who was assisting me the call got disconnected as my airtime was finished....i got worried as i wasnt done with my arrangements..immediately the lady called me back and got to finish the arrangements.She explained and made me aware about abt the dates I choose that how it might negativity affect my policy and assisted in choosing the suitable dates to maintain my policy cover in time. Very soft and sweet n kind person to talk to. Thank you.