I called the Prime Meridian Direct call centre to change policy from Comprehensive to Customised

I called the Prime Meridian Direct call centre to change policy from Comprehensive to Customised. Thuli Xakana asked me if I did understand how customised policy works, I said I wasn't sure. Then she requested to call me back and explain the difference between the two policies. A couple minutes later she called me and explained the difference of the two policies. She was polite, professional and friendly throughout the call. At the end of the call I was able to make a very much informed decision. Thank you so much Thuli Xakana for your exceptional service. Keep up the good work your doing at PMD, you really made a difference. I hope even when and if need arises for me to claim , I'll get the same quality service I am receiving. Big ups Thuli Xakana, you're an asset to PMD