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Paul M
1 reviews | Active since Jul 2018
16 Sept 2026, 11:27
I called prime South...
I called prime South Africa yesterday after I reversed debit order by mistake & wanting to make manual payment immediately as she told me is only available option at the moment & she promised to sent me banking details via sms & even today she did not send
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Replies (2)
Prime South Africa's replyOfficial
16 Sept 2026, 14:32Hello Paul, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
Prime South Africa's reply16 Sept 2026, 14:32
Official
Hello Paul, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
Prime South Africa's replyOfficial
22 Sept 2026, 10:23Hello Paul M,
Thank you for sharing your experience with us. We understand how stressful it can be when you are trying to sort out a payment and don’t receive the details as expected.
At Prime, we’re committed to clear communication and efficient support for all our clients, especially when it comes to keeping cover active.
We’ve confirmed that your banking details have now been sent and your premiums are up to date, and our team is monitoring to ensure everything remains in order.
At Prime, we're committed to making support accessible and convenient. Whether you prefer using the mobile app, sending an email, or making a call, we're here to help, on your terms.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for sharing your experience with us. We understand how stressful it can be when you are trying to sort out a payment and don’t receive the details as expected.
At Prime, we’re committed to clear communication and efficient support for all our clients, especially when it comes to keeping cover active.
We’ve confirmed that your banking details have now been sent and your premiums are up to date, and our team is monitoring to ensure everything remains in order.
At Prime, we're committed to making support accessible and convenient. Whether you prefer using the mobile app, sending an email, or making a call, we're here to help, on your terms.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply22 Sept 2026, 10:23
Official
Hello Paul M,
Thank you for sharing your experience with us. We understand how stressful it can be when you are trying to sort out a payment and don’t receive the details as expected.
At Prime, we’re committed to clear communication and efficient support for all our clients, especially when it comes to keeping cover active.
We’ve confirmed that your banking details have now been sent and your premiums are up to date, and our team is monitoring to ensure everything remains in order.
At Prime, we're committed to making support accessible and convenient. Whether you prefer using the mobile app, sending an email, or making a call, we're here to help, on your terms.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for sharing your experience with us. We understand how stressful it can be when you are trying to sort out a payment and don’t receive the details as expected.
At Prime, we’re committed to clear communication and efficient support for all our clients, especially when it comes to keeping cover active.
We’ve confirmed that your banking details have now been sent and your premiums are up to date, and our team is monitoring to ensure everything remains in order.
At Prime, we're committed to making support accessible and convenient. Whether you prefer using the mobile app, sending an email, or making a call, we're here to help, on your terms.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team