SS
Siphelele S

1 reviews | Active since Mar 2026

23 Mar 2026, 11:51

I believe it was over the weekend when I needed to send “proof of insurance” to the bank which financed my car

I believe it was over the weekend when I needed to send “proof of insurance” to the bank which financed my car. Unlike with other insurances where a person has to call, send emails and wait for responses, I simply went onto the app and IMMEDIATELY got the documents I needed. This convenience saves so much time, there are no lengthy phone calls with waiting queues, a simply app login has it all. I was even able to see how much my excess fee currently is. I particularly love the feature of the access fee decreasing when you do not claim. The insurance rewards good driving and that is simply incredible. Lastly I wrote a simple review and I received a call from a friendly agent. It is nice to know that our insurance reads our reviews and take them into consideration when doing anything and everything. The customer service is awesome and joining was one of the best decisions I’ve made this far

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Replies (1)
Prime South Africa
Prime South Africa's reply23 Mar 2026, 12:12
Official
Dear Siphelele, your compliment has made our day! We're so happy to hear that you felt well taken care of. Thank you for being a valued member of the Prime community. Kind regards, the Prime SA team.