KK
Kgadi K
1 reviews | Active since Feb 2026
11 Feb 2026, 13:22
I am very much disappointed with your service I’m receiving regarding my claim
I am very much disappointed with your service I’m receiving regarding my claim. My car has been with the MAG group since the 19th of December to date. Everytime when I do follow up I get the same feedback of saying “ they delivered the wrong bumper” It’s for the 3rd time today,I am failing to understand how could you get the number wrong 3 times?? And I am the one who should make a call for updates hence I am not failing you when it comes to monthly premiums?? What should I do now,because I called your office and they told me there is nothing they can tell me I should wait for 2-3 days for feedback.
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Replies (2)
Prime South Africa's replyOfficial
11 Feb 2026, 14:35Hello Kgadi , we’re sorry to hear about your experience and thank you for giving us the opportunity to make it right.
We’re reviewing the details and will respond within 2 days. Please click “see more” to follow the update.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply11 Feb 2026, 14:35
Official
Hello Kgadi , we’re sorry to hear about your experience and thank you for giving us the opportunity to make it right.
We’re reviewing the details and will respond within 2 days. Please click “see more” to follow the update.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
13 Feb 2026, 14:40Hello Kgadi,
Thank you for taking the time to share your experience with us on this platform. Your feedback is important and helps us strengthen the service we provide to our clients.
We understand how difficult it is to experience delays on a vehicle claim, especially when you rely on timely updates. We want to reassure you that Prime remains committed to delivering fair outcomes and dependable service to all our clients.
A review of the matter shows that our team has been engaging with the supplier, who has in turn escalated the concern directly with Renault, as they are the source of the part required. This forms part of a repair process that can, at times, be affected by external dependencies. Our records also do confirm attempts to contact you in this regard.
For your peace of mind, our Market Conduct team will be reaching out to provide the next steps and ensure you receive clear guidance going forward.
Remember that you can simplify your insurance experience with Prime's self-service portal. Check your cover, update drivers, and get the documents you need in just a few clicks.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your experience with us on this platform. Your feedback is important and helps us strengthen the service we provide to our clients.
We understand how difficult it is to experience delays on a vehicle claim, especially when you rely on timely updates. We want to reassure you that Prime remains committed to delivering fair outcomes and dependable service to all our clients.
A review of the matter shows that our team has been engaging with the supplier, who has in turn escalated the concern directly with Renault, as they are the source of the part required. This forms part of a repair process that can, at times, be affected by external dependencies. Our records also do confirm attempts to contact you in this regard.
For your peace of mind, our Market Conduct team will be reaching out to provide the next steps and ensure you receive clear guidance going forward.
Remember that you can simplify your insurance experience with Prime's self-service portal. Check your cover, update drivers, and get the documents you need in just a few clicks.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply13 Feb 2026, 14:40
Official
Hello Kgadi,
Thank you for taking the time to share your experience with us on this platform. Your feedback is important and helps us strengthen the service we provide to our clients.
We understand how difficult it is to experience delays on a vehicle claim, especially when you rely on timely updates. We want to reassure you that Prime remains committed to delivering fair outcomes and dependable service to all our clients.
A review of the matter shows that our team has been engaging with the supplier, who has in turn escalated the concern directly with Renault, as they are the source of the part required. This forms part of a repair process that can, at times, be affected by external dependencies. Our records also do confirm attempts to contact you in this regard.
For your peace of mind, our Market Conduct team will be reaching out to provide the next steps and ensure you receive clear guidance going forward.
Remember that you can simplify your insurance experience with Prime's self-service portal. Check your cover, update drivers, and get the documents you need in just a few clicks.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your experience with us on this platform. Your feedback is important and helps us strengthen the service we provide to our clients.
We understand how difficult it is to experience delays on a vehicle claim, especially when you rely on timely updates. We want to reassure you that Prime remains committed to delivering fair outcomes and dependable service to all our clients.
A review of the matter shows that our team has been engaging with the supplier, who has in turn escalated the concern directly with Renault, as they are the source of the part required. This forms part of a repair process that can, at times, be affected by external dependencies. Our records also do confirm attempts to contact you in this regard.
For your peace of mind, our Market Conduct team will be reaching out to provide the next steps and ensure you receive clear guidance going forward.
Remember that you can simplify your insurance experience with Prime's self-service portal. Check your cover, update drivers, and get the documents you need in just a few clicks.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team