KS
Kutloano S
1 reviews | Active since Feb 2024
20 Mar 2025, 11:47
I am unhappy with PMD at this point
I am unhappy with PMD at this point . I referred someone to prime cause one of the agents asked for a referral that person took out the policy with PMD but PMD Never got back to me . I then called them to find out about this issue and I was told I am not gonna get anything because a referral was given after sales call . Mind you No one told me about this. Cause if I knew I wouldn’t have bothered referring someone to them. You guys are misleading and it’s disgusting 🥺🥺😡😡😡😡
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Prime South Africa's replyOfficial
26 Mar 2025, 14:38Hello Kutlwano,
We appreciate the time you have taken to note your disappointment. We aim to provide world-class service to our policyholders during every interaction. At Prime, we are committed to providing transparent and fair outcomes for all our clients, and we value your feedback as it helps us improve.
We appreciate the time you have taken to note your disappointment. We aim to provide world-class service to our policyholders during every interaction. At Prime, we are committed to providing transparent and fair outcomes for all our clients, and we value your feedback as it helps us improve.
To clarify, the referral campaign applies to referrals captured on the lead before or when the sale is processed. Unfortunately, if a referral is provided after the sale has been processed, the discount does not apply.
Please note that our Market Conduct Department will be in touch with you to provide further details and address any outstanding concerns.
We are proud to offer some of the most competitive premiums in the market, paired with innovative features like reducing excess and growing cover, ensuring that our clients receive exceptional value for their money.
Assuring you of our continued best endeavours.
We are proud to offer some of the most competitive premiums in the market, paired with innovative features like reducing excess and growing cover, ensuring that our clients receive exceptional value for their money.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's reply26 Mar 2025, 14:38
Official
Hello Kutlwano,
We appreciate the time you have taken to note your disappointment. We aim to provide world-class service to our policyholders during every interaction. At Prime, we are committed to providing transparent and fair outcomes for all our clients, and we value your feedback as it helps us improve.
We appreciate the time you have taken to note your disappointment. We aim to provide world-class service to our policyholders during every interaction. At Prime, we are committed to providing transparent and fair outcomes for all our clients, and we value your feedback as it helps us improve.
To clarify, the referral campaign applies to referrals captured on the lead before or when the sale is processed. Unfortunately, if a referral is provided after the sale has been processed, the discount does not apply.
Please note that our Market Conduct Department will be in touch with you to provide further details and address any outstanding concerns.
We are proud to offer some of the most competitive premiums in the market, paired with innovative features like reducing excess and growing cover, ensuring that our clients receive exceptional value for their money.
Assuring you of our continued best endeavours.
We are proud to offer some of the most competitive premiums in the market, paired with innovative features like reducing excess and growing cover, ensuring that our clients receive exceptional value for their money.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team