i am frustrated customer with prime meridian. i was involved in card accident last Wednesday. i have submitted my claim for my vehicle the person who assisting she has been asking me details that are not connected with accident. i was asked where did i go

i am frustrated customer with prime meridian. i was involved in card accident last Wednesday. i have submitted my claim for my vehicle the person who assisting she has been asking me details that are not connected with accident. i was asked where did i go after accident? i answered by telling her that i went to clicks store at white river she told me that i need to get receipt from this will prove that i drove to clicks after accident. she asked me to indicate on the google map where the accident happened over the phone. they do not bother to send people to come asses my car or even drive to the township to have good look of the area where the accident happened. i since the day of accident i have spent more money than my monthly premier. surely prime meridian they do not know anything about customer satisfaction