OM
Owame M
1 reviews | Active since Jun 2020
11 Apr 2023, 14:43
I AM DISGUSTED AT THE LEVEL OF SERVICE TO SAY THE LEAST
I cannot even begin to describe the utter most horrible experience I have experienced in dealing with PMD. The fact that I waited over two months for the mechanic to even start with the repairs on my car is alone not enough. When I finally got my car after much kicking and screaming there were a few items missing or damaged. Tools that I had kept in my car were nowhere to be found. Till today I have no idea were they are or who took them. The left hand back seat is for some odd reason loose The covering board of the spare wheel at the boot is not the correct one. It clearly shows that it is not meant for that particular spot. I could go and on and on and on and on
Helpful (0)
Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
11 Apr 2023, 17:12Dear Owame M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's reply11 Apr 2023, 17:12
Official
Dear Owame M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
OM
Owame M's updateReviewer Update
17 Apr 2023, 10:08Still have not received a call back
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OM
Owame M's update17 Apr 2023, 10:08
Reviewer Update
Still have not received a call back
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Prime South Africa's replyOfficial
18 Apr 2023, 13:30 Dear Owame M
Thank you for your feedback. We value hearing from our policyholders as we continuously strive to improve our service.
We are pleased to note that your claim was approved.
Our company prides itself in ensuring that all parts used for the repair of vehicles are of high quality.
Please be assured that we do everything possible to ensure that an impeccable standard of repairs is conducted on approved claims and industry standard parts are used in this regard. It is important to note that although a clearance certificate is signed before a vehicle is released, we encourage clients to return vehicles to the repairer for an assessment of their concerns.
Our Market Conduct Team confirms that they will be in contact with you to provide you with comprehensive feedback regarding your claim.
It will no doubt reassure you to be reminded that with PMD’s Comprehensive policy, clients enjoy an excess that reduces to zero.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for your feedback. We value hearing from our policyholders as we continuously strive to improve our service.
We are pleased to note that your claim was approved.
Our company prides itself in ensuring that all parts used for the repair of vehicles are of high quality.
Please be assured that we do everything possible to ensure that an impeccable standard of repairs is conducted on approved claims and industry standard parts are used in this regard. It is important to note that although a clearance certificate is signed before a vehicle is released, we encourage clients to return vehicles to the repairer for an assessment of their concerns.
Our Market Conduct Team confirms that they will be in contact with you to provide you with comprehensive feedback regarding your claim.
It will no doubt reassure you to be reminded that with PMD’s Comprehensive policy, clients enjoy an excess that reduces to zero.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply18 Apr 2023, 13:30
Official
Dear Owame M
Thank you for your feedback. We value hearing from our policyholders as we continuously strive to improve our service.
We are pleased to note that your claim was approved.
Our company prides itself in ensuring that all parts used for the repair of vehicles are of high quality.
Please be assured that we do everything possible to ensure that an impeccable standard of repairs is conducted on approved claims and industry standard parts are used in this regard. It is important to note that although a clearance certificate is signed before a vehicle is released, we encourage clients to return vehicles to the repairer for an assessment of their concerns.
Our Market Conduct Team confirms that they will be in contact with you to provide you with comprehensive feedback regarding your claim.
It will no doubt reassure you to be reminded that with PMD’s Comprehensive policy, clients enjoy an excess that reduces to zero.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for your feedback. We value hearing from our policyholders as we continuously strive to improve our service.
We are pleased to note that your claim was approved.
Our company prides itself in ensuring that all parts used for the repair of vehicles are of high quality.
Please be assured that we do everything possible to ensure that an impeccable standard of repairs is conducted on approved claims and industry standard parts are used in this regard. It is important to note that although a clearance certificate is signed before a vehicle is released, we encourage clients to return vehicles to the repairer for an assessment of their concerns.
Our Market Conduct Team confirms that they will be in contact with you to provide you with comprehensive feedback regarding your claim.
It will no doubt reassure you to be reminded that with PMD’s Comprehensive policy, clients enjoy an excess that reduces to zero.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team