SS
Silas S
1 reviews | Active since Jun 2023
18 Nov 2024, 09:13
How to get off your obligations for a claim
It seems like this insurance company,make it Their duty not to honor claims. Their authorized panel shop gives a quote but prime gives another as*****t without physically viewing the damage. When I'm calling to contest the as*****t, it's a long wait for a answer from legal department.
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Replies (2)
Prime South Africa's replyOfficial
18 Nov 2024, 12:04Dear Silas,we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's reply18 Nov 2024, 12:04
Official
Dear Silas,we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
25 Nov 2024, 09:47Dear Silas N,
Thank you for your post.
We assure you that Prime South Africa prides itself in providing world-class client service at every interaction.
Our dedicated Assessing Team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the accident damage. Our process involves digitally assessing the vehicle, thereafter the vehicle is sent for a physical assessment to ensure that the damages are accurately quantified. The quote based on the digital assessment is amended accordingly to include any required changes and part costs.
We are pleased to note that your quote was amended and it is not within the excess amount.
Our internal Market Conduct Department will contact you again to provide you with more information regarding the assessment process.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that vehicles receive high-quality repairs and service.
Assuring you of our best-continued endeavours on your behalf.
Kind Regards,
The Prime SA Team
Kind Regards,
The Prime SA Team
Prime South Africa's reply25 Nov 2024, 09:47
Official
Dear Silas N,
Thank you for your post.
We assure you that Prime South Africa prides itself in providing world-class client service at every interaction.
Our dedicated Assessing Team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the accident damage. Our process involves digitally assessing the vehicle, thereafter the vehicle is sent for a physical assessment to ensure that the damages are accurately quantified. The quote based on the digital assessment is amended accordingly to include any required changes and part costs.
We are pleased to note that your quote was amended and it is not within the excess amount.
Our internal Market Conduct Department will contact you again to provide you with more information regarding the assessment process.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that vehicles receive high-quality repairs and service.
Assuring you of our best-continued endeavours on your behalf.
Kind Regards,
The Prime SA Team
Kind Regards,
The Prime SA Team