1 reviews | Active since Feb 2017
How Prime Meridian Direct devalue its clients
<p>On 31 October 2016 my car was involved in a car accident on the traffic light of 2nd Road and William Nicol Street in Hyde Park. The car was stationery on the right lane as the robot was red when suddenly a white truck that failed to stop at the robot drove between me and the other car that was also stationery on the left lane, hitting my car on the left side, went through the red robot and eventually stopped on the other side of the robot. I immediately called my insurance who immediately sent for the tow truck. Ater the car was towed i then went to the police station to report the accident. PMD then send me all the relevant documentation which i duly filled and returned with requested supporting documents. My nightmare began when i started making follow up calls. I realised that PMD never did any work on my file unless i made the calls to enquire. At some point I was told that my file would be attended to after a week as she was busy with other files. I was told to wait for my turn! More than a week later i called again, this time around i was told there were going to a christmas party, my claim will be attended to on their return, the following week. Long story short, buy the time i received authorisation to take my car to the repairer most panelbeaters had already closed for the festive season and the one panelbeater i found started working on the car after the Christmas week. I still do not have my car back as i write this, the repairer has been battling to get parts on prizes quoted by the assessor. On Friday, 3 February 2017, the repairer submitted another quote incorporating additional costs as he had to source the parts from the agent. PMD then told me i had to incur addtional costs (which by now has shot from R900 to R1 651,66). When i expressed my dissatisfaction with PMD regarding the additional cost they say i have to pay, despite the fact that they caused all the delay as a result of poor service from some of its staff, and the fact that the assosser quoted the parts based on one supplier, who had run out of stock by the time PMD authorised for the car to be repaired, I was told on Monday that this was management decision. So i am incuring additional cost due to their inefficiency! All they could say was how sorry they were but unfortunately that cannot take responsibility! I still do not have my car!</p>
Hello khanyin2017,
Your uneasiness is noted and respected.
A thorough review of the recorded purchase conversation conducted with you revealed that our tele-assistant did an exceptional job in explaining all of the policy features to you. During the conversation you were informed that the product that you selected was not traditional comprehensive insurance, but designed to contribute towards the cost of repairing motor accident damages to your vehicle.
We are pleased to learn that the available contribution amount almost covered the total repair cost of the damages to your vehicle. Further as a gesture of good faith our claims Department has agreed to assist you with the outstanding balance.
It is also important to mention that your premiums will never increase and there is never any excess to pay when you claim. All of this at a fraction of the premium usually charged for these benefits elsewhere.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Hello khanyin2017,
Your uneasiness is noted and respected.
A thorough review of the recorded purchase conversation conducted with you revealed that our tele-assistant did an exceptional job in explaining all of the policy features to you. During the conversation you were informed that the product that you selected was not traditional comprehensive insurance, but designed to contribute towards the cost of repairing motor accident damages to your vehicle.
We are pleased to learn that the available contribution amount almost covered the total repair cost of the damages to your vehicle. Further as a gesture of good faith our claims Department has agreed to assist you with the outstanding balance.
It is also important to mention that your premiums will never increase and there is never any excess to pay when you claim. All of this at a fraction of the premium usually charged for these benefits elsewhere.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Hello khanyin2017,
Your uneasiness is noted and respected.
A thorough review of the recorded purchase conversation conducted with you revealed that our tele-assistant did an exceptional job in explaining all of the policy features to you. During the conversation you were informed that the product that you selected was not traditional comprehensive insurance, but designed to contribute towards the cost of repairing motor accident damages to your vehicle.
We are pleased to learn that the available contribution amount almost covered the total repair cost of the damages to your vehicle. Further as a gesture of good faith our claims Department has agreed to assist you with the outstanding balance.
It is also important to mention that your premiums will never increase and there is never any excess to pay when you claim. All of this at a fraction of the premium usually charged for these benefits elsewhere.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Hello khanyin2017,
Your uneasiness is noted and respected.
A thorough review of the recorded purchase conversation conducted with you revealed that our tele-assistant did an exceptional job in explaining all of the policy features to you. During the conversation you were informed that the product that you selected was not traditional comprehensive insurance, but designed to contribute towards the cost of repairing motor accident damages to your vehicle.
We are pleased to learn that the available contribution amount almost covered the total repair cost of the damages to your vehicle. Further as a gesture of good faith our claims Department has agreed to assist you with the outstanding balance.
It is also important to mention that your premiums will never increase and there is never any excess to pay when you claim. All of this at a fraction of the premium usually charged for these benefits elsewhere.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team