how long does it take for a claim to be processed?

I have the worst experience of service with this insurance company. I lodged a claim on the 19 October 2020 after being involved in an accident. I was sent a promising message allocating Lesego Molusti as a person who will help me through out the process. She called asking for pictures of the car and some documents which i sent. The next day she called asking that i send an accident sketch and my ID copy which i sent. The service was promising a lot. on the 21st October 2020 i then received a call from a lady asking exactly what happened and i gave the details. Since then i haven't heard anything from the company regarding the claim, i have to call them in stead. On the 26th October 2020 i decided to call them after dropping them an email on Saturday without any response. I was told that the claim is withheld by service documents which were requested from a company my car was serviced. I told the guy that i have the documents and asked why were they not requested from me or maybe if i was informed i would have assisted without any delay. I was told to send the documents. I sent them later that day. On the 28th October 2020 i decided to call again as PMD doesn't bother informing clients about the progress of their claims and i spoke to Lesego Molusti who told me that the claim is out of her hands it is with the investigation officer whom she tried to connect me with and failed and promised she will call back. I waited for the call the entire day and as usual I was not updated on my claim. It seems Lesego did her work and once it came out of her hands I'm being left in the limbo without any feedback. I'm really disappointed with this company I regret the day I left my previous insurer for them. My car safety is at stake as the boot doesn't close, I wonder what will happen if it gets ****** with them busy taking me from pillar to post with a minor accident. I wonder what will happen once I'm involved in a tragic accident as they are not able to assist me with this minor incident. I'm terribly disappointed in their service. The only thing I want is to be told if my car will be fixed which will confirm if I have car insurance or I have been lying to myself. They promise less premium and good service, the price i pay is less with no service at all, rather pay a big premium with good service......