1 reviews | Active since Mar 2015
Horrific Service!
I've been a Primemeridian client for over 6 months.<br> <br> My debit orders go off seamlessly, no hassles. The first time I submitted a claim to you, you give me the run around... This is so frustrating as I have no other means of transportation. It's taken your team almost 3 weeks and counting just to pull cell phone records to prove that I was in the area, If I don't follow-up I get no updates (How is that managing the expectations of your clients?)<br> My car is still standing at the panel beaters accumulating storage charges, I was asked to move my vehicle by your staff as I'm only covered for 3000. Meaning I need to take it home (pay for towing fees) and if and when you decide if you going to pay o not, I must move it from my house to Panel Beaters again. (Money I need to pay again)<br> It is going onto a month now and I still don't have any idea as to when you will come back to me, letting me know if you paying my claim or not! This is actually sad, you have 228 complaints on HelloPeter for he same kind of queries. I've sent numerous email to your teams but never once did anyone senior get back to, this has been a poor client experience for me and an absolute brand fail!<br>
We appreciate the time you have taken to bring your concern to our attention but you are not being altogether fair here are you?
Whilst we appreciate how inconvenient an accident is, no matter how prepared you are, we have confirmed that the claims technician attending to your claim has taken special care to keep you informed of the progress of your claim.
We continuously strive to settle all valid claims within the shortest possible time. Prime Meridian Direct's foremost objective is always to treat its policyholders fairly. Part of this ethos is ensuring that no claim prejudices the cover and security of its other policy holders and hence our thoroughness in investigating every claim.
Having received your claim forms three weeks ago, our claims department wasted no time in processing your claim as promptly as possible.
To ensure your satisfaction, our claims department will continue to work closely with your claim has been finalised.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
We appreciate the time you have taken to bring your concern to our attention but you are not being altogether fair here are you?
Whilst we appreciate how inconvenient an accident is, no matter how prepared you are, we have confirmed that the claims technician attending to your claim has taken special care to keep you informed of the progress of your claim.
We continuously strive to settle all valid claims within the shortest possible time. Prime Meridian Direct's foremost objective is always to treat its policyholders fairly. Part of this ethos is ensuring that no claim prejudices the cover and security of its other policy holders and hence our thoroughness in investigating every claim.
Having received your claim forms three weeks ago, our claims department wasted no time in processing your claim as promptly as possible.
To ensure your satisfaction, our claims department will continue to work closely with your claim has been finalised.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team