Horrific customer service

On the 17th of sep I was involved in accident where it took fours from 09:15-30pm for a tour truck to arrive and it arrived at 00:00 upon arrival the owner of the towing company showed to the scene with two women and evidently they’d been drinking whilst waiting on the tour truck the 3rd party I was in a collision with started threatening my life assuming to pick a right I felt unsafe tow truck wasn’t anywhere to be seen after I’d been advised time and time again they’ll be with me in 10minutes, PMD towed the vehicle claim took 15days for approval as per what is been advised 16th day claim approved, I was in contact with the panel beater within that week where he advised parts had been delivered in the week of 4th of Oct . 2 weeks later I was advised more parts are arriving a few days later no parts have arrived reason being the warehouse is moving house this was only communicated when I started throwing my toys as it seemed inconsistent to prior communication, today it’s no longer the fact that the warehouse for the spares are moving house it’s because the parts are unavailable and will be available in Jan 2023 with that said I laid a complaint with legal where I requested to speak to a manager she offered a Courtesy car which is a manual considering I was throwing my toys and wanted answers as it seems there’s no sense of urgency and I’m paying every month I went on to advise the manager if a courtesy is offered I’d like for it to be an auto as that’s what I feel comfortable driving to avoid any damages to the vehicle on offer. With that the manager doesn’t call me back however send her staff to call me to deliver the January feedback and parts which are no longer available till Jan whereas the initial reason for these parts not being available was because Citroen warehouse was moving at what point did the story change, I requested to speak to a manager till now at 17:20 the manager is yet to call me. If it means I need to fetch the car and fix it myself I’ll do that willingly and we can discuss how my past instalments can be returned as you’ve failed to render the service. The consultant handling my legal complaint has no empathy instead of asking relevant questions and finding solutions she keeps answering questions or providing answers to things that don’t even speak to the query.

I’m really disappointed at my first experience with yourselves regarding a claim and I hope this falls into the hands of someone who values client service