MV
Marnus V
1 reviews | Active since Aug 2023
29 Aug 2023, 10:27
Horrible Third Party Service
I was involved in an accident almost two months ago, and a third party claimed on my insurance. My own claim was handled quickly, but the third party department seems to be absolutely committed to frustrating the living daylights out of both me and the third party. We passed the allocated 30 working days a week ago, and every time I try to get feedback, I have to wait for the agent to speak to the third party department. I was actually told that the person working on the claim would only be back on Wednesday. What kind of service is that? Then, I am told that they will contact me. We're never contacted. Both myself and the third party have sent emails to the third party department, with no luck.
This is unacceptable. I am highly disappointed in their service. At the time of writing this review, I have not received any feedback from PMD whatsoever in this regard.
Helpful (0)
Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
29 Aug 2023, 12:11 Dear Marnus V,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply29 Aug 2023, 12:11
Official
Dear Marnus V,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
04 Sept 2023, 09:01 Dear Marnus V,
Thank you for your post. It is troubling to hear of your experience as client service is of utmost importance to us and we ensure this is extended to Third-Party clients as well as our own. Please be assured that we pride ourselves in promptly paying all valid claims.
As you may know during the claim’s validation stage, information supp**** by clients’ needs to be verified and validated by independent sources as far as possible to ensure that we have the most objective and unbiased information available to enable us to make an informed decision regarding the outcome of such claim.
Rest assured that we perform our validations not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients.
A review of the third-party claim confirms that it has been finalised, and the outcome will be sent shortly.
It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee on all claim free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for your post. It is troubling to hear of your experience as client service is of utmost importance to us and we ensure this is extended to Third-Party clients as well as our own. Please be assured that we pride ourselves in promptly paying all valid claims.
As you may know during the claim’s validation stage, information supp**** by clients’ needs to be verified and validated by independent sources as far as possible to ensure that we have the most objective and unbiased information available to enable us to make an informed decision regarding the outcome of such claim.
Rest assured that we perform our validations not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients.
A review of the third-party claim confirms that it has been finalised, and the outcome will be sent shortly.
It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee on all claim free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply04 Sept 2023, 09:01
Official
Dear Marnus V,
Thank you for your post. It is troubling to hear of your experience as client service is of utmost importance to us and we ensure this is extended to Third-Party clients as well as our own. Please be assured that we pride ourselves in promptly paying all valid claims.
As you may know during the claim’s validation stage, information supp**** by clients’ needs to be verified and validated by independent sources as far as possible to ensure that we have the most objective and unbiased information available to enable us to make an informed decision regarding the outcome of such claim.
Rest assured that we perform our validations not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients.
A review of the third-party claim confirms that it has been finalised, and the outcome will be sent shortly.
It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee on all claim free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for your post. It is troubling to hear of your experience as client service is of utmost importance to us and we ensure this is extended to Third-Party clients as well as our own. Please be assured that we pride ourselves in promptly paying all valid claims.
As you may know during the claim’s validation stage, information supp**** by clients’ needs to be verified and validated by independent sources as far as possible to ensure that we have the most objective and unbiased information available to enable us to make an informed decision regarding the outcome of such claim.
Rest assured that we perform our validations not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients.
A review of the third-party claim confirms that it has been finalised, and the outcome will be sent shortly.
It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee on all claim free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
MV
Marnus V's updateReviewer Update
12 Dec 2023, 09:56It's now December, and while there were reasons for further delays, the wrong amount was paid out to the third party. While he was promised a payout within 5 working days on 30 November, nothing has been paid out. We aren't getting any responses from the third party department and, as has been the case for months, they are unreachable by phone. This is absolutely unacceptable.
How on earth do you charge people money for this kind of service? When it comes to third party claims, it is impossible to complain about the service because there is NONE to complain about.
Get back to us quickly, this has gotten absolutely ridiculous.
How on earth do you charge people money for this kind of service? When it comes to third party claims, it is impossible to complain about the service because there is NONE to complain about.
Get back to us quickly, this has gotten absolutely ridiculous.
MV
Marnus V's update12 Dec 2023, 09:56
Reviewer Update
It's now December, and while there were reasons for further delays, the wrong amount was paid out to the third party. While he was promised a payout within 5 working days on 30 November, nothing has been paid out. We aren't getting any responses from the third party department and, as has been the case for months, they are unreachable by phone. This is absolutely unacceptable.
How on earth do you charge people money for this kind of service? When it comes to third party claims, it is impossible to complain about the service because there is NONE to complain about.
Get back to us quickly, this has gotten absolutely ridiculous.
How on earth do you charge people money for this kind of service? When it comes to third party claims, it is impossible to complain about the service because there is NONE to complain about.
Get back to us quickly, this has gotten absolutely ridiculous.