ZH
Zinhle H
1 reviews | Active since Jan 2021
23 Jan 2025, 12:59
Horrible service reg...
Horrible service regarding my claim
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Replies (1)
Prime South Africa's replyOfficial
29 Jan 2025, 17:38Dear Zinhle H,
Thank you for bringing your concerns to our attention. We deeply regret that your experience with us has not met your expectations. At Prime, we are committed to providing professional and compassionate service, and we take your feedback seriously.
We understand how frustrating delays in the claims process can be. Unfortunately, the insurance industry has been experiencing a general slowdown in repair processes due to factors such as parts availability and repairer capacity. While these challenges are beyond our direct control, we are actively working with our partners to minimize delays and keep our clients informed every step of the way.
Our Market Conduct Team has already reached out to gather more information on the repair progress and will contact you shortly to provide further clarity.
We would also like to reaffirm that, unlike many other insurers, Prime SA reduces the excess payable when you claim under comprehensive cover to zero, and this occurs in a remarkably short period of time.
We assure you of our continued efforts on your behalf.
Kind regards, The Prime SA Team
Thank you for bringing your concerns to our attention. We deeply regret that your experience with us has not met your expectations. At Prime, we are committed to providing professional and compassionate service, and we take your feedback seriously.
We understand how frustrating delays in the claims process can be. Unfortunately, the insurance industry has been experiencing a general slowdown in repair processes due to factors such as parts availability and repairer capacity. While these challenges are beyond our direct control, we are actively working with our partners to minimize delays and keep our clients informed every step of the way.
Our Market Conduct Team has already reached out to gather more information on the repair progress and will contact you shortly to provide further clarity.
We would also like to reaffirm that, unlike many other insurers, Prime SA reduces the excess payable when you claim under comprehensive cover to zero, and this occurs in a remarkably short period of time.
We assure you of our continued efforts on your behalf.
Kind regards, The Prime SA Team
Prime South Africa's reply29 Jan 2025, 17:38
Official
Dear Zinhle H,
Thank you for bringing your concerns to our attention. We deeply regret that your experience with us has not met your expectations. At Prime, we are committed to providing professional and compassionate service, and we take your feedback seriously.
We understand how frustrating delays in the claims process can be. Unfortunately, the insurance industry has been experiencing a general slowdown in repair processes due to factors such as parts availability and repairer capacity. While these challenges are beyond our direct control, we are actively working with our partners to minimize delays and keep our clients informed every step of the way.
Our Market Conduct Team has already reached out to gather more information on the repair progress and will contact you shortly to provide further clarity.
We would also like to reaffirm that, unlike many other insurers, Prime SA reduces the excess payable when you claim under comprehensive cover to zero, and this occurs in a remarkably short period of time.
We assure you of our continued efforts on your behalf.
Kind regards, The Prime SA Team
Thank you for bringing your concerns to our attention. We deeply regret that your experience with us has not met your expectations. At Prime, we are committed to providing professional and compassionate service, and we take your feedback seriously.
We understand how frustrating delays in the claims process can be. Unfortunately, the insurance industry has been experiencing a general slowdown in repair processes due to factors such as parts availability and repairer capacity. While these challenges are beyond our direct control, we are actively working with our partners to minimize delays and keep our clients informed every step of the way.
Our Market Conduct Team has already reached out to gather more information on the repair progress and will contact you shortly to provide further clarity.
We would also like to reaffirm that, unlike many other insurers, Prime SA reduces the excess payable when you claim under comprehensive cover to zero, and this occurs in a remarkably short period of time.
We assure you of our continued efforts on your behalf.
Kind regards, The Prime SA Team