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noluthando P
1 reviews | Active since Jun 2016
11 Oct 2024, 19:33
Horrible service PMD
This insurance has frustrated me so much. Gave my car to some panel beaters who is located at the next town. Everytime you a call you speak to a new agent who is unable to assist. I’m told the matter is being escalated. When you ask for mangers they are in a meeting. I will be moving to a new insurer soon.
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
14 Oct 2024, 09:55Dear Noluthando
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's reply14 Oct 2024, 09:55
Official
Dear Noluthando
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's replyOfficial
17 Oct 2024, 11:29Hello Noluthando P
Thank you for your post.
Prime South Africa prides itself on providing world-class client service at every interaction.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensures that vehicles receive high-quality repairs and service. A review of your matter indicates that you raised a concern with the authorized repairer after the repairs had been completed.
We must highlight that there are a number of considerations before a repairer is authorized to conduct repairs, like which repairer has capacity at any given time and how long it might take to do the repairs.
Our Market Conduct Department will contact you to provide you with clarity on the repair process.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensures that vehicles receive high-quality repairs and service.
We are assuring you of our best-continued endeavors on your behalf.
The Prime SA Team
Prime South Africa's reply17 Oct 2024, 11:29
Official
Hello Noluthando P
Thank you for your post.
Prime South Africa prides itself on providing world-class client service at every interaction.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensures that vehicles receive high-quality repairs and service. A review of your matter indicates that you raised a concern with the authorized repairer after the repairs had been completed.
We must highlight that there are a number of considerations before a repairer is authorized to conduct repairs, like which repairer has capacity at any given time and how long it might take to do the repairs.
Our Market Conduct Department will contact you to provide you with clarity on the repair process.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensures that vehicles receive high-quality repairs and service.
We are assuring you of our best-continued endeavors on your behalf.
The Prime SA Team