Horrible service ever

If possible I'd give them a-100 stars. Their advert is beautiful but believe you me, I experienced the worst. My daughter was involved in a car accident in September. I provided them with every documents they requested including photos and my daughter's contact details. There's nothing right that they did till today. 1. They claimed that the damages are R13K and will therefore not fix the car as my excess is R15K because my daughter is younger.. I asked for the recording where I was informed of that when I took the policy.. I did not get it 2. I asked for the breakdown of costs that brought them to R13K because they assesed the car using pictures only .. I did not get it.. Instead I received another call that the cost is R23K.. My question was why a sudden change? I got no answer but was told to take the car to Italian Panel Beaters for assessment as they will repair the car. 3 .Italian Panel Beaters did the assessment and gave me the date to bring the car and that my excess is R15K. 4. The car was repaired and I paid the R15K. We noticed white spots on the car bonnet and showed that to Quintin who works at Italian Panel Beaters. He said it is because the panel beaters that worked on it before did a substandard job and I must take it back to those people which I did 5. Jock"s Panel Beaters conducted tests and said the white spots on the car bonnet are due to external influence. I took the car back to Italian Panel Beaters and they refuse to admit that they are responsible 6.the car sensors are not working since I took the car back to Italian Panel Beaters and there's a funny noise from the back side. These were experienced after the accident and I expected Italian Panel Beaters to have fixed it. Instead they are referring me to Haval because the car is still under warranty.. Like really!℅? 7. All these were brought to the attention of Kgomotso at PMD. Her solution is that the car be taken to Haval for assessment but I will be liable for payment if they find that the sensor issue is not part of the accident damage. I don't get it. She said she is referring the matter to Kgolagano in legal to assist further and that she will call me. This was yesterday...I am still waiting for her call even now 8. The PMD staff does not call back, no email, no text. I'm the one calling.. Worse whenever they feel like sending an email or call, they contact my daughter. I told them numerous times to contact me directly 9. My worst sin was to join PMD. I've never felt so unimportant in my life especially because I never skipped a premium

I don't advice anyone to join PMD because of them I hate my car😕