1 reviews | Active since Aug 2017
Horrible Service by PMD and NMS Polokwane
I had an accident on the 25th February 2023 and my claim was approved by PMD for my car to be repaired by NMS in Polokwane, and since then I have been waiting for my car to be fixed. The repairer keep telling me they are waiting for the parts and PMD keeps taking monthly premiums even when my car is not yet fixed. It's almost four months now and there is no progress on my car as they keep telling me they need to order more parts which they did not identify on their first assessment of my vehicle... I am sick and tired of PMD and NMS Polokwane of their excuses and poor service!!! This is the most horrible service I have recieved in my life.... I missed many opportunities because of not having a car. I can't attend meetings. I cant go where I want to go...I lost so much becuase of PMD and I still pay my premiums!!!
The PMD Team
The PMD Team
Thank you for your post. We assure you that PMD prides itself in providing world-class client service at every interaction.
We wish to bring to your attention that the repair process may be affected by a number of factors that are outside the control of the repairer, ourselves, and yourself.
In this case, the perceived delays are heavily attributed to the sourcing of parts. A review of your claim confirms that the parts for the additional unseen damage have been ordered, and are expected to arrive soon.
As you may know, PMD has a skilled Market Conduct Team that specializes in ensuring that our client's voices are heard and aid in streamlining processes to secure a delightful client experience. It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for your post. We assure you that PMD prides itself in providing world-class client service at every interaction.
We wish to bring to your attention that the repair process may be affected by a number of factors that are outside the control of the repairer, ourselves, and yourself.
In this case, the perceived delays are heavily attributed to the sourcing of parts. A review of your claim confirms that the parts for the additional unseen damage have been ordered, and are expected to arrive soon.
As you may know, PMD has a skilled Market Conduct Team that specializes in ensuring that our client's voices are heard and aid in streamlining processes to secure a delightful client experience. It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team