SM
Sizwe M
1 reviews | Active since Sept 2018
17 Apr 2024, 18:45
Horrible service!!!
Currently having a horrible experience with PMD. My car has been at their Panel beater for almost 3 moths now. No progress is communicated instead they keep on giving me dates on when the car will be ready but they never deliver. The sad part is that the insurance is not doing anything about it, instead they tell me that “we understand your frustration”. I am very disappointed
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Replies (2)
Prime South Africa's replyOfficial
18 Apr 2024, 06:56Dear Sizwe
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply18 Apr 2024, 06:56
Official
Dear Sizwe
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
22 Apr 2024, 09:02 Dear Mr Sizwe M,
Thank you for the post.
At PMD we pride ourselves in promptly paying all valid claims. We are pleased to note that your claim was validated within our expected turnaround times.
Rest assured that we always do all in our power to avoid delays during the repair process. In addition, our dedicated Assessing Team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the accident damage.
It is sometimes the case that the repair process is affected by factors that are outside the control of both the repairer and ourselves, such as the availability of part suppliers and the estimated times of delivery depending on where the parts are ordered from. We can, however, confirm that all the parts of the vehicle have been delivered to the panel beater and the repairs are in the final stage.
Our Market Conduct Team will be in contact with you to provide you with the comprehensive feedback regarding the matter.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers to ensure that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavors.
Kind regards,
PMD Team
Thank you for the post.
At PMD we pride ourselves in promptly paying all valid claims. We are pleased to note that your claim was validated within our expected turnaround times.
Rest assured that we always do all in our power to avoid delays during the repair process. In addition, our dedicated Assessing Team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the accident damage.
It is sometimes the case that the repair process is affected by factors that are outside the control of both the repairer and ourselves, such as the availability of part suppliers and the estimated times of delivery depending on where the parts are ordered from. We can, however, confirm that all the parts of the vehicle have been delivered to the panel beater and the repairs are in the final stage.
Our Market Conduct Team will be in contact with you to provide you with the comprehensive feedback regarding the matter.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers to ensure that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavors.
Kind regards,
PMD Team
Prime South Africa's reply22 Apr 2024, 09:02
Official
Dear Mr Sizwe M,
Thank you for the post.
At PMD we pride ourselves in promptly paying all valid claims. We are pleased to note that your claim was validated within our expected turnaround times.
Rest assured that we always do all in our power to avoid delays during the repair process. In addition, our dedicated Assessing Team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the accident damage.
It is sometimes the case that the repair process is affected by factors that are outside the control of both the repairer and ourselves, such as the availability of part suppliers and the estimated times of delivery depending on where the parts are ordered from. We can, however, confirm that all the parts of the vehicle have been delivered to the panel beater and the repairs are in the final stage.
Our Market Conduct Team will be in contact with you to provide you with the comprehensive feedback regarding the matter.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers to ensure that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavors.
Kind regards,
PMD Team
Thank you for the post.
At PMD we pride ourselves in promptly paying all valid claims. We are pleased to note that your claim was validated within our expected turnaround times.
Rest assured that we always do all in our power to avoid delays during the repair process. In addition, our dedicated Assessing Team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the accident damage.
It is sometimes the case that the repair process is affected by factors that are outside the control of both the repairer and ourselves, such as the availability of part suppliers and the estimated times of delivery depending on where the parts are ordered from. We can, however, confirm that all the parts of the vehicle have been delivered to the panel beater and the repairs are in the final stage.
Our Market Conduct Team will be in contact with you to provide you with the comprehensive feedback regarding the matter.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers to ensure that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavors.
Kind regards,
PMD Team