Horrible service

Had bad experience called on the 13/12/2021 complaining about the App that I cannot reset my password and i do not get OTP to reset the password, today the 29/12/2021 after 16 days I tried it again and still nothing called and spoke to Sizwe at 09:55am explaining my frustration and I couldn't get the joy from him including the person that he stransferd me to of retention department they are not friendly at all they are the same as the PMD app that is not user friendly as it was logged with IT and still after 16 days nothing hasn't been done and no one bothered to call to communicate with me.