nR
nthabiseng R

1 reviews | Active since Aug 2017

02 Aug 2017, 16:33

Horrible Service

<p>I submitted a claim to Sarah Uitzinger 2 months ago and i have still not heard anything from you. Everytime i call you, you always promise to call butt that never happens. I am very frurious and disappointed.</p>

0
Replies (1)
Prime South Africa
Prime South Africa's reply04 Aug 2017, 11:17
Official

Hello nthabish,

Thank you for taking the time to alert us to your distress.

Your claim forms were received by us on 21 April 2017, where after our claims department wasted no time in processing your claim. Our records indicates that the outcome was communicated to you a day or two after having first received your claim.

Consequently, whilst we are deeply sympathetic to your challenging circumstances, claims are assessed in accordance with the benefits selected.

Our Client Representation Department will contact you to carefully re-explain the benefits of your policy to you.

Assuring you of our continued best endeavours on your behalf.

The PMD Team