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sipho.cebo sipho.cebo

1 reviews | Active since Jul 2017

25 Jul 2017, 12:45

Horrible Service

<p>I was insured by Prime Meridian. never missed a payment, never claimed before from them but the time came when I got involved in an accident, it was going to cost a lousy R18000 to fix. they never fixed my car, they kept on asking for bizarre documents, they never call you to give you updates, they never respond to your emails. in the end I fixed the car myself as it was too much effort to keep calling and calling for updates and instructed them to cancel the **** cover.</p> <p>I have never ever in my life come across an insurance company that would do anything and I mean anything to avoid paying out like PM. thank you for taking my money and zero service!!!</p>

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Replies (3)
Prime South Africa
Prime South Africa's reply28 Jul 2017, 08:21
Official

Hello siphon-cebo-shembe,

We sincerely apologise for any perceived unwillingness, on our part, to entertain your claim, whilst it was still being investigated.

Please be assured that we perform our investigations not for the sake of creating unnecessary delays but for the protection of all of our clients.

Your concern is important to us and even though you cancelled your insurance cover in 2014, our Client Representation department has contacted you to assist in resolving the matter.

Assuring you of our continued best endeavours on your behalf.

Kind Regards,

The PMD Team

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sipho.cebo sipho.cebo's update03 Aug 2017, 11:34
Reviewer Update

Hi PMD

I am still waiting for the email where I can send the documents to, I still haven't received anything !!!! what is your problem really ? why do you find it so hard to follow up on something and see it through ? why is delivery such a difficult thing for you as an organization ? why don't you call your clients when they need you the most? why do you ignore your clients and burry your heands in the sand? need I remind you that your clients are paying your salaries ?

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sipho.cebo sipho.cebo's update10 Aug 2017, 11:47
Reviewer Update

PMD has contacted me, I am not sure whats going to come out though.