1 reviews | Active since Dec 2017
Horrible service
on the 3rd of November I registered a claim with Prime Meridian Direct, claim number CL ********** 19, I spoke to a lady named Kabo. Four days later I enquired about it, this time I spoke to a lady named Yvonne and she asked me to email again all the documents. The next day a lady named Adele Lotz phoned and informed me she's gonna be handling my claim asked me to send again all the documents, which I did, then she informed me it was going to take 30 days for them to verify everything. I asked what exactly they needed to verify she said it was the accident at the police station, I asked why that had to take 30 days she said there were other procedures involved which I don't need to know about. It's now more than 40 days and all they could tell me was "file sent for review" while my car is still in my garage. I've been paying my premiums for over 3 years without failing, clearly they have no intentions of maintaining good relations with their clients. horrible, horrible service!!!
Dear Aluwani Davhana,
Thank you for bringing your concern to our attention.
Your enquiry has been forwarded to our Client Representation Department for immediate attention.
A thorough investigation will be conducted and we promise to provide preliminary feedback by 19 December 2017.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Dear Aluwani Davhana,
Thank you for bringing your concern to our attention.
Your enquiry has been forwarded to our Client Representation Department for immediate attention.
A thorough investigation will be conducted and we promise to provide preliminary feedback by 19 December 2017.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Dear Aluwani Davhana,
Thank you for taking the time to raise your concern to us. We value your input as exceptional client service is important to us.
We assure you that we always do all in our power to expedite the investigation of our policyholder’s claims, to avoid unnecessary costs to both of us.
A review of our records indicate that the validation of your claim had already been finalised at the time of your complaint and that the positive outcome has since been communicated to you.
We are further pleased to confirm that your current claim will not have an impact on your monthly premiums and that you will continue to enjoy excess free cover for life.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team
Dear Aluwani Davhana,
Thank you for taking the time to raise your concern to us. We value your input as exceptional client service is important to us.
We assure you that we always do all in our power to expedite the investigation of our policyholder’s claims, to avoid unnecessary costs to both of us.
A review of our records indicate that the validation of your claim had already been finalised at the time of your complaint and that the positive outcome has since been communicated to you.
We are further pleased to confirm that your current claim will not have an impact on your monthly premiums and that you will continue to enjoy excess free cover for life.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team