TT
Tumelo T
1 reviews | Active since Feb 2023
31 Oct 2024, 08:16
Horrible Insurance conpany
I had insurance with PMD,i cancelled the insurance after my car was in an accident and i struggled to get my car back from the repairer because PMD was not delivering parts in time. And my car when it returned i had alot of issues with it, mechanically
Alright, fast forward to now, i cancelled the insurance i even write them several emails, but they still deducting my premiums after so many times i had to explain in writing that i cancelled my insurance.
I have bank charges because of those unpaid debit orders and they have the nerve to tell me that they will keep deducting my money
I will never recommend this insurance to anyone
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Replies (2)
Prime South Africa's replyOfficial
31 Oct 2024, 10:33Dear Tumelo,thank you for bringing this to our attention. We are sorry to hear about your experience and are committed to resolving this matter. We will acknowledge your complaint in writing within 48 hours. Kind regards, the Prime SA team.
Prime South Africa's reply31 Oct 2024, 10:33
Official
Dear Tumelo,thank you for bringing this to our attention. We are sorry to hear about your experience and are committed to resolving this matter. We will acknowledge your complaint in writing within 48 hours. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
06 Nov 2024, 13:58Dear Tumelo
Thank you for your post. It is particularly troubling to hear of your experience as client service is important to us.
Rest assured that our dedicated Assessing Team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the accident damage and according to the policy terms.
Upon review of your claim, it was noted that our Retentions team has gotten in contact with you regarding your policy.
Please note our Market Conduct Team will be in contact with you and provide you with comprehensive feedback on your matter
Upon review of your claim, it was noted that our Retentions team has gotten in contact with you regarding your policy.
Please note our Market Conduct Team will be in contact with you and provide you with comprehensive feedback on your matter
We are sure that it is comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply06 Nov 2024, 13:58
Official
Dear Tumelo
Thank you for your post. It is particularly troubling to hear of your experience as client service is important to us.
Rest assured that our dedicated Assessing Team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the accident damage and according to the policy terms.
Upon review of your claim, it was noted that our Retentions team has gotten in contact with you regarding your policy.
Please note our Market Conduct Team will be in contact with you and provide you with comprehensive feedback on your matter
Upon review of your claim, it was noted that our Retentions team has gotten in contact with you regarding your policy.
Please note our Market Conduct Team will be in contact with you and provide you with comprehensive feedback on your matter
We are sure that it is comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team