VM
Vincent M
1 reviews | Active since Jun 2024
18 Mar 2026, 13:01
Horrible insurance
A very useless insurance. They will tell you the bare minimum trying to sell the insurance to you but once you get into an accident, they are nowhere to be found - excuse after excuse for not helping you and they will just ditch you. Horrible insurance.
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
18 Mar 2026, 13:56Hello Vincent, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply18 Mar 2026, 13:56
Official
Hello Vincent, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
20 Mar 2026, 18:08Hello Vincent M,
Thank you for your post.
At Prime, we are dedicated to providing the cover our clients require, especially in time of need, provided of course they ensure their premiums are paid on time.
According to our records, when we attempted to collect your first premium, the debit order returned unpaid. As a result your cover could not start and we tried on several occasions to assist you with starting your cover. Unfortunately the accident happened shortly after and your cover had not yet started.
Our Market Conduct Team has already provided you with a detailed response regarding your claim.
It will no doubt reassure you to know that we offer a 24-month fixed premium guarantee on all claim-free policies.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for your post.
At Prime, we are dedicated to providing the cover our clients require, especially in time of need, provided of course they ensure their premiums are paid on time.
According to our records, when we attempted to collect your first premium, the debit order returned unpaid. As a result your cover could not start and we tried on several occasions to assist you with starting your cover. Unfortunately the accident happened shortly after and your cover had not yet started.
Our Market Conduct Team has already provided you with a detailed response regarding your claim.
It will no doubt reassure you to know that we offer a 24-month fixed premium guarantee on all claim-free policies.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply20 Mar 2026, 18:08
Official
Hello Vincent M,
Thank you for your post.
At Prime, we are dedicated to providing the cover our clients require, especially in time of need, provided of course they ensure their premiums are paid on time.
According to our records, when we attempted to collect your first premium, the debit order returned unpaid. As a result your cover could not start and we tried on several occasions to assist you with starting your cover. Unfortunately the accident happened shortly after and your cover had not yet started.
Our Market Conduct Team has already provided you with a detailed response regarding your claim.
It will no doubt reassure you to know that we offer a 24-month fixed premium guarantee on all claim-free policies.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for your post.
At Prime, we are dedicated to providing the cover our clients require, especially in time of need, provided of course they ensure their premiums are paid on time.
According to our records, when we attempted to collect your first premium, the debit order returned unpaid. As a result your cover could not start and we tried on several occasions to assist you with starting your cover. Unfortunately the accident happened shortly after and your cover had not yet started.
Our Market Conduct Team has already provided you with a detailed response regarding your claim.
It will no doubt reassure you to know that we offer a 24-month fixed premium guarantee on all claim-free policies.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team