ZB
Zanengcebo B
1 reviews | Active since Oct 2024
17 Feb 2026, 12:14
Horrible experience
The Worst!!!
Been a client with Prime for the past 3 years , unfortunately experienced vehicle theft on the 19th of November 2025 and luckily was recovered by tracker to this day the 17th of February 2026 my car has not been fixed and all I’ve been getting is we are sorry we are escalating your issue .
These are people who said they were investigating my claim for over and month and demanded that I pay excess but still nothing is being done to fix my car . The panel beater has a different story and they have a different story and all along I just need to keep paying and hope that they will fix my car, ITS BEEN 4 months !!
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
17 Feb 2026, 15:40Hello Zanengcebo, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply17 Feb 2026, 15:40
Official
Hello Zanengcebo, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
20 Feb 2026, 16:21Hello Zanengcebo,
Thank you for sharing your concerns with us. We understand how frustrating it must have been to experience delays and to feel the need to follow up on progress.
At Prime, we follow strict, industry‑aligned processes to ensure every claim is handled fairly and transparently. While the incident occurred months ago, the claim could only move forward once the car was recovered. Upon recovery, the car was allocated to a SAMBRA‑approved repairer which is currently awaiting specific manufacturer back‑ordered parts - a supplier‑side issue neither Prime nor the repairer can control.
Our Market Conduct team will be reaching out to you directly to ensure that you have clarity on every stage of the process.
We understand how difficult it can be to be without your car. At Prime, we offer an optional Car Hire Benefit which ensures you stay mobile while your car is being repaired.
Committed to resolving your concern with care.
Kind Regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply20 Feb 2026, 16:21
Official
Hello Zanengcebo,
Thank you for sharing your concerns with us. We understand how frustrating it must have been to experience delays and to feel the need to follow up on progress.
At Prime, we follow strict, industry‑aligned processes to ensure every claim is handled fairly and transparently. While the incident occurred months ago, the claim could only move forward once the car was recovered. Upon recovery, the car was allocated to a SAMBRA‑approved repairer which is currently awaiting specific manufacturer back‑ordered parts - a supplier‑side issue neither Prime nor the repairer can control.
Our Market Conduct team will be reaching out to you directly to ensure that you have clarity on every stage of the process.
We understand how difficult it can be to be without your car. At Prime, we offer an optional Car Hire Benefit which ensures you stay mobile while your car is being repaired.
Committed to resolving your concern with care.
Kind Regards,
The Prime SA Team
The Prime SA Team