1 reviews | Active since Apr 2021
Horrible experience
PMD an insure that I had guaranteed to be the best. I was impressed with the provisions of their comprehensive cover which came at such an affordable price. My experience changed the day I encountered an accident. The claim to the incident was unsuccessful due to clause in the agreement. Which I clearly understand and did not dispute. The frustration comes from me having to incure a cost as a result of the insure. Where they paid funds without my consent, or verification if I bear any knowledge of what was indicated to be payable. As the client I was then forced to settle cost which they (insure) had no knowledge of. Sadly I was forced to pay them for the irrational, so that my vehicle could be released. The matter was handled so disrespectfully. I had countless telephonic discussions with consultants and it is until this day that the insure could not clarify as to why I had to settle cost which they had brought on me. Surprisingly I am now being contacted after months by consultants, expressing their offerings. There is no way that I could repeat a mistake.
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you your post.
As you are aware, the Prime Motor Comprehensive policy affords clients the benefit of towing and storage in an event that a registered claim is approved. We unfortunately cannot provide cover where a claim falls outside of the ambit of cover.
We are surprised to see your post as we have received your complaint from the office of the NFOSA (National Financial Ombud sceme of South Africa) regarding this very same matter. As you are aware, the NFOSA has thoroughly reviewed your matter and have ruled in our favour.
You will be pleased to hear that Prime SA has a skilled Market Conduct Team that specializes in ensuring that our client's voices are heard.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you your post.
As you are aware, the Prime Motor Comprehensive policy affords clients the benefit of towing and storage in an event that a registered claim is approved. We unfortunately cannot provide cover where a claim falls outside of the ambit of cover.
We are surprised to see your post as we have received your complaint from the office of the NFOSA (National Financial Ombud sceme of South Africa) regarding this very same matter. As you are aware, the NFOSA has thoroughly reviewed your matter and have ruled in our favour.
You will be pleased to hear that Prime SA has a skilled Market Conduct Team that specializes in ensuring that our client's voices are heard.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team