dD
desireeb D
1 reviews | Active since Jul 2017
17 Dec 2019, 14:53
horrible client service
bad service with regard to processing of claim, ever since this morning 07.00am I have been calling prime meridian to report and claim for my car. I was initially told their consultant are only available at 10:00am they immediately call back. I have phoning wasting airtime and time on their client service NO one has bothered to phone me back. I urgently need my fixed, why do I pay for premium monthly whereas prime meridian do not value their customers?!!
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Replies (2)
Prime South Africa's replyOfficial
17 Dec 2019, 16:06Dear Desiree B,
Thank you for bringing your displeasure to our attention.
Your matter is important to us, and is being reviewed by our Market Conduct Team who will provide you with preliminary feedback by no later than two working days.
Thank you for bringing your displeasure to our attention.
Your matter is important to us, and is being reviewed by our Market Conduct Team who will provide you with preliminary feedback by no later than two working days.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Prime South Africa's reply17 Dec 2019, 16:06
Official
Dear Desiree B,
Thank you for bringing your displeasure to our attention.
Your matter is important to us, and is being reviewed by our Market Conduct Team who will provide you with preliminary feedback by no later than two working days.
Thank you for bringing your displeasure to our attention.
Your matter is important to us, and is being reviewed by our Market Conduct Team who will provide you with preliminary feedback by no later than two working days.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Prime South Africa's replyOfficial
19 Dec 2019, 11:18Dear Desiree B,
Thank you for taking the time to raise your frustration with us. We pride ourselves on providing world-class service and regret that we have failed to impress in this case.
As more claims are registered in December and sometimes the telephone lines are busy when clients want to register claims, not to mention the costs associated therewith, our clients are able to send a notification for a call back within 24 hours via the App, PMD – Prime Meridian Direct – Car Insurance, which can be downloaded from the Google Playstore.
We are pleased to confirm that your claim has been registered and approved.
You no doubt remember that unlike many other insurers, with PMD comprehensive cover your claims excess reduces to zero - and it does so within a short few months.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply19 Dec 2019, 11:18
Official
Dear Desiree B,
Thank you for taking the time to raise your frustration with us. We pride ourselves on providing world-class service and regret that we have failed to impress in this case.
As more claims are registered in December and sometimes the telephone lines are busy when clients want to register claims, not to mention the costs associated therewith, our clients are able to send a notification for a call back within 24 hours via the App, PMD – Prime Meridian Direct – Car Insurance, which can be downloaded from the Google Playstore.
We are pleased to confirm that your claim has been registered and approved.
You no doubt remember that unlike many other insurers, with PMD comprehensive cover your claims excess reduces to zero - and it does so within a short few months.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team