1 reviews | Active since Oct 2016
Hoodwinked by Cover Grow Policy
<p>So..... Cover Grow is a product designed to protect the less wealthy in the country. I think I pay R198 per month for about 2 years now which gives me peace of mind. That is until you try and claim.</p> <p>My car was knocked by some inconsiderate driver at a shopping mall while I was inside.</p> <p>Anyway because I was not physically driving the car they will not pay out.</p> <p>This can be found in their fine print, but is not made clear by their advertising or even when you finalise your contract on the phone.</p> <p>Just a heads up that this product will not offer peace of mind but rather a 2 year headache/waste of investment.</p> <p>They will find a clause to ensure you wont receive a payout.</p> <p>I know nobody has the time but read the contract and ask for clarity.</p> <p> </p> <p> </p>
Hello tammy-goodwin,
Thank you for your feedback. We value hearing from our policyholders as we continuously strive to improve our service.
Although we do understand your distress regarding the outcome of your claim, we are obliged to apply our policy terms and conditions for the benefit of all of our policyholders.
A detailed review of the purchase conversation conducted with you confirmed that our tele-assistant did an exceptional job of explaining all of the policy benefits and limitations to you.
Unfortunately due to the circumstances relating to your incident, our decision not to admit this particular claim remains unchanged.
A member of our Client Representation department will be in contact with you to provide you with a formal response in this regard.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
Hello tammy-goodwin,
Thank you for your feedback. We value hearing from our policyholders as we continuously strive to improve our service.
Although we do understand your distress regarding the outcome of your claim, we are obliged to apply our policy terms and conditions for the benefit of all of our policyholders.
A detailed review of the purchase conversation conducted with you confirmed that our tele-assistant did an exceptional job of explaining all of the policy benefits and limitations to you.
Unfortunately due to the circumstances relating to your incident, our decision not to admit this particular claim remains unchanged.
A member of our Client Representation department will be in contact with you to provide you with a formal response in this regard.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
Did not require a reply from you but thanks anyway it is more of a warning to other policy holders to read that fine print so they dont get dissadpointed to when their claim is denied.
Did not require a reply from you but thanks anyway it is more of a warning to other policy holders to read that fine print so they dont get dissadpointed to when their claim is denied.