1 reviews | Active since Jan 2016
highly frustrated at incompetence
I was in a car accident on 28 August 2015, my Toyota Yaris 2008 model was written off. To date I have been paying my premiums and insurance but the only response I've been getting for almost 6 months now is that you guys are STILL in the decision making process. What nonsense service is this if you keep deducting money I clearly do not have and I'm without a car since August/September 2015 without clear communication with you. Please I need a response today or I can take this matter further to the Insurance Ombudsman, I'm tired of calling and faxing the same thing over and over when no one bothers to call me back after submitting the documents. I do expect this matter to be finalised by close of business today!!!!!!
Your uneasiness is noted and respected.
Please be assured that we always do all in our power to hurry through the claims process because the more time it takes us to investigate the more it costs both of us.
Nonetheless, your claim has been finalised and the outcome thereof will be communicated to you shortly.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
Your uneasiness is noted and respected.
Please be assured that we always do all in our power to hurry through the claims process because the more time it takes us to investigate the more it costs both of us.
Nonetheless, your claim has been finalised and the outcome thereof will be communicated to you shortly.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team