PQ
Palesa Q
1 reviews | Active since Aug 2025
04 May 2026, 14:00
Highly disappointed with Prime SA
My name is Palesa Qulunga
I’m highly disappointed with Prime SA.
I submitted a third party claim on the 5th of March, three months later and the claim is still not processed and paid. I have submitted all the requested documents but still nothing. The person handling the claim is Nontsikelelo, I don’t know her surname.
Claim number is CL***
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
04 May 2026, 15:30 Hello Palesa , thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
Prime South Africa's reply04 May 2026, 15:30
Official
Hello Palesa , thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
Prime South Africa's replyOfficial
06 May 2026, 16:55Hello Palesa Q, Thank you for your post. We understand how frustrating it can be to claim as a third party. At Prime, we take pride in ensuring fair and transparent claim outcomes. We validate all third-party claims and aim to provide a fair outcome in every instance. As you know, due to the legal principles and industry standards applicable to third-party claims, the process may take up to 30 days after your submission of the required documents. We note that your claim is within this turnaround time. Our Market Conduct Team has been notified of your concern and is already in contact with you to provide further clarity. Unlike our competitors, Prime offers an excess that reduces to zero over 36 months when you remain claim-free, providing even greater value and peace of mind. Committed to resolving your concern with care. Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply06 May 2026, 16:55
Official
Hello Palesa Q, Thank you for your post. We understand how frustrating it can be to claim as a third party. At Prime, we take pride in ensuring fair and transparent claim outcomes. We validate all third-party claims and aim to provide a fair outcome in every instance. As you know, due to the legal principles and industry standards applicable to third-party claims, the process may take up to 30 days after your submission of the required documents. We note that your claim is within this turnaround time. Our Market Conduct Team has been notified of your concern and is already in contact with you to provide further clarity. Unlike our competitors, Prime offers an excess that reduces to zero over 36 months when you remain claim-free, providing even greater value and peace of mind. Committed to resolving your concern with care. Kind regards,
The Prime SA Team
The Prime SA Team