KK
Kgaugelo Ks.mosebedi
1 reviews | Active since Sept 2022
06 Nov 2025, 16:09
Highly disappointed
This insurance called us this morning to tell us that they saw our review and the supplier promised to deliver our car parts today.
Later when we called to follow up (because you have to be constantly remind them to do their jobs and it’s something we are now used to) we are informed that the car parts will be delivered on the 13th, something we wouldn’t have known if we had not called and comes to show how ************* they are. Promises is the last thing they are capable of keeping. We are fed up and just want our car back.
Signing up with this company was the worst decision we could have ever taken with our car. I don’t know to to stress this enough!DO NOT SIGN UP WITH PMD.
This will not be my last update
Helpful (0)
Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
07 Nov 2025, 07:19Hello Kgaugelo , thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply07 Nov 2025, 07:19
Official
Hello Kgaugelo , thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
12 Nov 2025, 08:11 Hello Kgaugelo K,
Thank you for taking the time to share your experience with us. We value all feedback as it helps us improve our service.
At Prime, we are committed to supporting our clients throughout the claims journey, and it’s concerning to hear that we didn’t meet your expectations in this instance. Please know that we take your feedback seriously and have already taken steps to address this matter.
While we strive to ensure a seamless process, delays outside our control can sometimes occur. In your case, the initial parts were delivered on 5 November 2025. However, the repairer identified unforeseen damage during the repair process, which required a revised quotation. This was approved, and the new parts are expected to arrive by tomorrow.
Our internal complaints team will contact you shortly to provide detailed feedback and assist further.
Rest assured, our nationwide network of SAMBRA-approved repairers is committed to delivering high-quality repairs, ensuring your car is restored to its pre-incident condition.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your experience with us. We value all feedback as it helps us improve our service.
At Prime, we are committed to supporting our clients throughout the claims journey, and it’s concerning to hear that we didn’t meet your expectations in this instance. Please know that we take your feedback seriously and have already taken steps to address this matter.
While we strive to ensure a seamless process, delays outside our control can sometimes occur. In your case, the initial parts were delivered on 5 November 2025. However, the repairer identified unforeseen damage during the repair process, which required a revised quotation. This was approved, and the new parts are expected to arrive by tomorrow.
Our internal complaints team will contact you shortly to provide detailed feedback and assist further.
Rest assured, our nationwide network of SAMBRA-approved repairers is committed to delivering high-quality repairs, ensuring your car is restored to its pre-incident condition.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply12 Nov 2025, 08:11
Official
Hello Kgaugelo K,
Thank you for taking the time to share your experience with us. We value all feedback as it helps us improve our service.
At Prime, we are committed to supporting our clients throughout the claims journey, and it’s concerning to hear that we didn’t meet your expectations in this instance. Please know that we take your feedback seriously and have already taken steps to address this matter.
While we strive to ensure a seamless process, delays outside our control can sometimes occur. In your case, the initial parts were delivered on 5 November 2025. However, the repairer identified unforeseen damage during the repair process, which required a revised quotation. This was approved, and the new parts are expected to arrive by tomorrow.
Our internal complaints team will contact you shortly to provide detailed feedback and assist further.
Rest assured, our nationwide network of SAMBRA-approved repairers is committed to delivering high-quality repairs, ensuring your car is restored to its pre-incident condition.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your experience with us. We value all feedback as it helps us improve our service.
At Prime, we are committed to supporting our clients throughout the claims journey, and it’s concerning to hear that we didn’t meet your expectations in this instance. Please know that we take your feedback seriously and have already taken steps to address this matter.
While we strive to ensure a seamless process, delays outside our control can sometimes occur. In your case, the initial parts were delivered on 5 November 2025. However, the repairer identified unforeseen damage during the repair process, which required a revised quotation. This was approved, and the new parts are expected to arrive by tomorrow.
Our internal complaints team will contact you shortly to provide detailed feedback and assist further.
Rest assured, our nationwide network of SAMBRA-approved repairers is committed to delivering high-quality repairs, ensuring your car is restored to its pre-incident condition.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
KK
Kgaugelo Ks.mosebedi's updateReviewer Update
13 Nov 2025, 16:3613/11/2025 Another promised unkept. At this point your assurance as a company had proven null and avoid. I just want my car back.
KK
Kgaugelo Ks.mosebedi's update13 Nov 2025, 16:36
Reviewer Update
13/11/2025 Another promised unkept. At this point your assurance as a company had proven null and avoid. I just want my car back.