1 reviews | Active since Oct 2010
High Grade Bad Service
<p>So today I decided to phone in and check me policy status.After paying premiums that now amount to R 16 410.82 am now told that my premium is pending.What if the unfortunate happened and I needed what I have been paying for?</p> <p> </p> <p>Insurance companies are just mafias.If de was a prblem with my policy why wasnt I contacted?Now am told that to have it active I will have to send 6 fotos and pay this month plus the other 2.So its okay to take money mara when wud need help then you go back to history and use that to punish?</p> <p> </p> <p>On Tv when u advertise you make it look so tempting but yet dont communicate to us while taking our money but wait when to give us bad news when we are in need?Maybe i shud be refunded for all the contributions and go where my money and myself wud be respected</p>
Hello Zackino,
We appreciate the concern you have expressed here.
A detailed review of the purchase conversation conducted with you confirmed that our tele-assistant did an exceptional job of explaining all of the policy benefits and limitations to you.
Our records reflect that our dedicated Premium Services Team also made multiple attempts to contact you telephonically to assist you in keeping your cover active.
As a further courtesy a number of SMS messages were also sent to you in this regard.
Whilst we remain deeply empathetic to your challenging circumstances, we are obliged to maintain a strict application of our policy terms and conditions for the benefit of all our policyholders.
Assuring you of our continued best endeavours..
Kind Regards,
The PMD Team
Hello Zackino,
We appreciate the concern you have expressed here.
A detailed review of the purchase conversation conducted with you confirmed that our tele-assistant did an exceptional job of explaining all of the policy benefits and limitations to you.
Our records reflect that our dedicated Premium Services Team also made multiple attempts to contact you telephonically to assist you in keeping your cover active.
As a further courtesy a number of SMS messages were also sent to you in this regard.
Whilst we remain deeply empathetic to your challenging circumstances, we are obliged to maintain a strict application of our policy terms and conditions for the benefit of all our policyholders.
Assuring you of our continued best endeavours..
Kind Regards,
The PMD Team