Dm
Daniel mootane.danie

1 reviews | Active since Dec 2021

05 Jan 2022, 12:38

Hidden Access under 30 years of AGE

I used to go sideways with individuals whom I thought they painted PMD black but I have myself experienced that and I am still shuttered, disappointed and dissatisfied at the same time. Earlier December 2021 I was bumped by another car (Bakkie to be actual) at the back, and after doing all the procedure that is needed to be done when that kind of a situation happen. All of sudden knowing my access decreases each installment but all of a sudden it went up by more than whichever percentages and i end had to pay access of R9000 mainly cause i am below 30 years of age. That is a **** itself. I was also told that I need to make a follow or rather the admin myself to find the owner who bumped me whether they're insured or what and even if they "PMD" doesn't pr9omise any cashback (access) if paid by the third party as it is not guaranteed. I mean whats the point of having insurance like you cause i do everything myself regardless of whether owner's details were capture or not. I am very dismayed you and I am going to do you honour and ensure that all younger adults like me knows that and i know for a fact that they wont agree to this nonsensical esp of the R 9 000 and also insure that all the clients i recommended they all pull out. And your so called consultant, the one you directed him to deal with my claim Madzihie Mutsheli didn't know nothing, every single moment he will tell him to hold he want to ask the supervisor like what is that, from the scratch of the call i could hear that nothing going to be well and it turns out that way.

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Replies (2)
Prime South Africa
Prime South Africa's reply05 Jan 2022, 12:42
Official
Dear Daniel D,

Thank you for taking the time to raise this matter with us.  

We have located your policy and commit to providing preliminary feedback within 2 business days. 
 
Assuring you of our continued best endeavours. 

Kind regards,
The PMD Team 
Prime South Africa
Prime South Africa's reply07 Jan 2022, 13:54
Official
 
Dear Daniel D,

Thank you for your post. 

It is troubling to learn of your experience as we pride ourselves in high standards of client service. Rest assured that our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients.

At PMD we go to great lengths to ensure clients understand their policies and how their cover works. We are therefore surprised to learn of your query as your excess was clearly communicated to you some time before the claim. As you are aware, an excess is a self-insured portion paid by clients on all approved claims.

We note that our Market Conduct Team have already been in contact with you and will provide you with comprehensive feedback regarding your query.

It will no doubt delight you to be reminded that PMD now offers comprehensive cover with an open-driver policy that affords your vehicle greater protection when you are not driving it!

Assuring you of our continued best endeavours on your behalf.

Kind regards,
The PMD Team.