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Refilwe refilwe.molai
1 reviews | Active since May 2024
28 May 2024, 10:01
Hi the request was not actioned
Hi the request was not actioned. I called in on the 23rd to make arrangements for the May premium to be moved to the 1st of June and the debit order still went out on the 25th of May
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Replies (2)
Prime South Africa's replyOfficial
28 May 2024, 11:15Dear Refilwe
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's reply28 May 2024, 11:15
Official
Dear Refilwe
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's replyOfficial
03 Jun 2024, 12:15Hello Refilwe
Thank you for your post.
We value all feedback from our policyholders as we strive to offer world-class service at every interaction.
Unfortunately, at the time of your phone call on 24 May, the debit order was already set to be deducted the next day and we were unable to move this date. Rest assured that we have changed the debit order date for your next premium to be deducted on your requested date.
You will be excited to note that you can register claims through the Prime app as well as make changes to your policy.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The Prime SA Team
Prime South Africa's reply03 Jun 2024, 12:15
Official
Hello Refilwe
Thank you for your post.
We value all feedback from our policyholders as we strive to offer world-class service at every interaction.
Unfortunately, at the time of your phone call on 24 May, the debit order was already set to be deducted the next day and we were unable to move this date. Rest assured that we have changed the debit order date for your next premium to be deducted on your requested date.
You will be excited to note that you can register claims through the Prime app as well as make changes to your policy.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The Prime SA Team