1 reviews | Active since Jan 2017
Have waited 4 months for claim to be finalized & still waiting .....
<p>My car got damaged during the course of a hijacking, nothing serious just a few unsightly dents and scratches on the drivers side door. I lodged a claim for this in January and 4 months later (we are in May now) and this seemingy minor claim has still not been finalised. The last time the agent called me was 2-3 weeks ago and he promised to call me again but never did. I would understand if the car was totalled and it took this long to finalise the claim but 4 months for a few scratches is ridiculous, this is my 1st claim and I'm truelly considering moving to another insurer based on this bad experience with my still pending claim. God knows when it will be finalised because everyday I see those scratches I am reminded of the day those ****** hijacked me. </p>
Hello msizi-1
Your uneasiness is noted and respected.
Client service is extremely important to us and we sincerely appreciate the time you have taken to bring your concern to our attention.
We wish to reassure you that we do all in our power to safeguard the speedy investigation of all claims as we appreciate that the more time it takes us, the more it costs both of yourself and us.
Nonetheless, we are glad to confirm that your claim has been finalised and approved in line with the policy terms and that the outcome has been communicated to you.
Assuring you of our best endeavours.
Kind Regards,
The PMD Team
Hello msizi-1
Your uneasiness is noted and respected.
Client service is extremely important to us and we sincerely appreciate the time you have taken to bring your concern to our attention.
We wish to reassure you that we do all in our power to safeguard the speedy investigation of all claims as we appreciate that the more time it takes us, the more it costs both of yourself and us.
Nonetheless, we are glad to confirm that your claim has been finalised and approved in line with the policy terms and that the outcome has been communicated to you.
Assuring you of our best endeavours.
Kind Regards,
The PMD Team
"We wish to reassure you that we do all in our power to safeguard the speedy investigation of all claims as we appreciate that the more time it takes us, the more it costs both of yourself and us." Thats a laugh I must say, it costs ME money when you people drag your feet, I do not understand how it costs you !!!! But all is well and fine I cancelled my policy from your stupid company, have a nice day :)
"We wish to reassure you that we do all in our power to safeguard the speedy investigation of all claims as we appreciate that the more time it takes us, the more it costs both of yourself and us." Thats a laugh I must say, it costs ME money when you people drag your feet, I do not understand how it costs you !!!! But all is well and fine I cancelled my policy from your stupid company, have a nice day :)