Had policy 9 mths premium went up. No reg no on policy. Took up policy again. Still no Reg no policy. We settled fir a good premium but stil no Registration on policy. Who am I going to pay for now.

Hello Melony, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.

You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.

Kind regards,
 The Prime SA Team

Hello Melony,

Thank you for your post. It's troubling to hear of your experience, as we aim to keep things simple, clear and transparent so you always know exactly what you're covered for and can trust that your policy accurately reflects your car and your needs.

We usually capture the registration number during the purchase call, but if there’s any uncer*****y or the number isn’t available at that time, we first need clear photos of the licence disc to confirm it. Where this still isn’t achieved, we have further checks in place at claim stage, including obtaining a copy of the NATIS document if needed, to make sure the car on cover is correctly identified and registered to you. We are pleased to note that your policy details, including the registration number, have since been updated and are now fully up to date, and our team will remain available if you’d like to review anything further.

Remember that you can simplify your insurance experience with Prime's self-service portal. You can check your cover and policy details and access your documents in just a few clicks.

Committed to resolving your concern with care.

Kind regards,
The Prime SA Team