MM
Mahleu M
1 reviews | Active since Jun 2018
03 Mar 2025, 10:50
Guys(Prime employees) just do what you are getting paid for.
I contacted PMD on the 2nd of February 2025, informing them that I would like to cancel my policy because I'm selling my vehicle. To my surprise, the policy is still active, and they debited the money but the vehicle is long gone. Why can't people do their job bafethu? Why do we have to write the reviews everyday?
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
03 Mar 2025, 12:10Dear Mahleu,thank you for bringing this to our attention. We are sorry to hear about your experience and are committed to resolving this matter. We will acknowledge your complaint in writing within 48 hours. Kind regards, the Prime SA team.
Prime South Africa's reply03 Mar 2025, 12:10
Official
Dear Mahleu,thank you for bringing this to our attention. We are sorry to hear about your experience and are committed to resolving this matter. We will acknowledge your complaint in writing within 48 hours. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
10 Mar 2025, 13:21 Hello Maleu M,
Thank you for your post.
At Prime, we strive to provide a seamless and transparent experience for all our clients.
From a review of your matter, we are delighted to see you have been assisted. Your matter was escalated to our market conduct department for review and more detailed feedback will be sent to you regarding your complaint.
We value your feedback as it helps us improve our processes and ensure that similar issues do not occur in the future.
It will no doubt reassure you that Prime SA offers a 24-month fixed premium guarantee on all claim-free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The Prime SA team
Thank you for your post.
At Prime, we strive to provide a seamless and transparent experience for all our clients.
From a review of your matter, we are delighted to see you have been assisted. Your matter was escalated to our market conduct department for review and more detailed feedback will be sent to you regarding your complaint.
We value your feedback as it helps us improve our processes and ensure that similar issues do not occur in the future.
It will no doubt reassure you that Prime SA offers a 24-month fixed premium guarantee on all claim-free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The Prime SA team
Prime South Africa's reply10 Mar 2025, 13:21
Official
Hello Maleu M,
Thank you for your post.
At Prime, we strive to provide a seamless and transparent experience for all our clients.
From a review of your matter, we are delighted to see you have been assisted. Your matter was escalated to our market conduct department for review and more detailed feedback will be sent to you regarding your complaint.
We value your feedback as it helps us improve our processes and ensure that similar issues do not occur in the future.
It will no doubt reassure you that Prime SA offers a 24-month fixed premium guarantee on all claim-free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The Prime SA team
Thank you for your post.
At Prime, we strive to provide a seamless and transparent experience for all our clients.
From a review of your matter, we are delighted to see you have been assisted. Your matter was escalated to our market conduct department for review and more detailed feedback will be sent to you regarding your complaint.
We value your feedback as it helps us improve our processes and ensure that similar issues do not occur in the future.
It will no doubt reassure you that Prime SA offers a 24-month fixed premium guarantee on all claim-free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The Prime SA team