Great Service (4/5) from PMD with few areas of improvement

I had a claim with PMD and it took them 7 working days to have the claim approved. Everything was transparent and they asked reasonable questions in order to further process my claim. I provided all the information they needed promptly. There have been some instances where they said they will call me back to provide clarity but they did not. PMD needs to improve on that. They gave me an option of 3 panel beaters to choose from, however, they also gave me a choice to choose any SAMBRA approved body repairer of my choice. Call center is also quick, I did not have to stay on the line so long. I give them 4 out of 5. Why not 5? They need to improve communication as raised earlier and possibly reduce the lead time as well.