bM
bongani M

1 reviews | Active since Nov 2017

22 Nov 2017, 19:06

great job from Lesley Culhane

i would like to compliment Lesley Culhane who has been my technician helping me with my claim CL ********** 25 , the process took much longer than expected but Lesley had to go an extra mile to speed the process,.....Thank you Lesley for keeping me informed about the progress of my claim and I honestly been one of those clients with no patience but you were humble, calm and helpful all the way . Thank you once again Lesley you are simply the best.xx...

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Replies (3)
Prime South Africa
Prime South Africa's reply23 Nov 2017, 15:25
Official

Dear Bonnie31,

Thank you for your kind words of appreciation! We are very proud of Lesley.

A thorough investigation will be conducted about the expectation created and we undertake to provide preliminary feedback by 27 November 2017.

Assuring you of our continued best endeavours on your behalf.

The PMD Team.

Prime South Africa
Prime South Africa's reply27 Nov 2017, 14:30
Official

Hello Bongani Matshona,

Thank you for taking the time to compliment Lesley’s service, we are truly proud of her and we value the time you took to acknowledge this.

Please be assured that we always do all in our power to expedite the claims process. You can be assured that the more time it takes us to investigate your claim, the more it costs both of us.

Circumstances relating to single vehicle accidents are however more onerous to validate and in this regard we would like to thank you for your cooperation shown.

Prime Meridian continuously strives to treat every one of its customers to ever improving standards of service and fairness and we are pleased to learn that your claim has been finalised.

Assuring you of our continued best endeavours.

Kind Regards,

The PMD Team

bM
bongani M's update28 Nov 2017, 08:42
Reviewer Update
Thank you so much PMD, your great service is appreciated and my friend i directed is also impressed after her car was bumped from the back PMD was of great help instead of waiting for discovery to cover her since the lady who bumped her was insured with discovery, PMD approved her claim in less than 2weeks ,thank you PMD